Customer Service Sales Executive

Summary

I am a highly versatile, goal-oriented and quality-minded individual with more than 15

years of working experience. I always maintain an outstanding and solid work ethic, excellent interpersonal skills and commitment to products/services quality and customer satisfaction.

Objective

Working and growing with an organization where I can contribute myself to many aspects of the business/services and where I can grow as a self-motivated business/service developer and a team player.

Professional experience and accomplishments

Management and operations (customer service oriented)

- Jointly developed and implemented a sales and marketing driven management strategy for Trung Thuy Group (Vietnam) and Vietnam Chamber of Commerce and Industry (VCCI), Can Tho Branch.

- Jointly coordinated the project tasks and execution services for Trung Thuy Group

(Vietnam).

- Jointly developed new projects and services for Trung Thuy Group (Vietnam).

- Jointly delivered and developed SMEs support services for VCCI Can Tho Branch.

- Jointly delivered business consultancy and support for VCCI Can Tho Branch

- Planned and implemented services and activities for VCCI Can Tho Branch.

- Jointly planned and developed business sale services and activities for Vien Lien JSC (Vietnam).

- Delivered sale services and shop/retails management assistance for Vien Lien JSC

(Vietnam).

- Jointly delivered tourist services and consultancy for ATC Company (Vietnam).

- Jointly coordinated and implemented administrative supports and customer services for Trung Thuy Group (Vietnam).

- Jointly delivered Faculty services and assistance for Can Tho University

(Vietnam).

- Worked as a team member to implement stockroom tasks and services for Amphenol (Fiber Optics) (Allen, TX).

- Worked as a crew member of Production Department, Shipping & Receiving Department and other services for Oxysure System, Inc (Frisco, TX). Ngan Thai

*********@*****.***

ng

513 Basswood Ln

Melissa, TX 75454

Cell Phone: 972-***-****

Human Resource Development (HRD)

- Jointly built and developed HR policies and administrations for Trung Thuy Group (Vietnam).

- Implemented all HR and administrative tasks and services for Trung Thuy Group

(Vietnam).

Education and Training

- Jointly implemented and coordinated all the Faculty services for Bach Viet College and Nguyen Tat Thanh University (Vietnam).

- Jointly designed, developed and executed the Faculty syllabus and programs for Bach Viet College and Nguyen Tat Thanh University (Vietnam).

- Jointly delivered lectures and trainings for Bach Viet College and Nguyen Tat Thanh University (Vietnam).

- Acted as Trainer/Coach for Trung Thuy Group (Vietnam).

- Acted as Co-Trainer and Translator/Interpreter for VCCI Can Tho Branch.

- Jointly managed the Faculty Library for Can Tho University (Vietnam).

- Acted as Teacher of ESL and Teacher/Translator/Interpreter of Medical English for Can Tho University (Vietnam).

Employment History

April 2015 – present – Customer Services Assistant Bellagio NNS LLC, Mc Kinney, TX. May 2014 – April 2015 - Stockroom Clerk Amphenol, Allen, TX. Feb 2013 – Dec 2013 - Production Specialist OxySure Systems Inc., Frisco, TX. March 2010 – April 2012 - Deputy Dean & Lecturer of Faculty of Business Administration Bach Viet College, Nguyen Tat Thanh University, Ho Chi Minh City, Vietnam.

June 2007 – December 2009 - Assistant to Deputy General Manager; HR and Administration Manager Trung Thuy Group, Ho Chi Minh City, Vietnam. March 2003 – July 2005 - Business Consultant/ SMEs Specialist Vietnam Chamber of Commerce and Industry (VCCI), Can Tho City, Vietnam. January 2002 – December 2002 - Sales Executive/Specialist ATC Co., Ltd, Ho Chi Minh City, Vietnam.

July 1999 – April 2001 - Sales Executive/ Specialist Vien Lien Joint Stock Company, Ho Chi Minh City, Vietnam.

February 1997 – December 1998 - Specialist/ Chief Librarian/ESL Teacher Can Tho University, Can Tho City, Vietnam.

Education

Bachelor of Arts in Business Administration January 2001 University of Commerce, Vietnam

Bachelor of Arts in English September 1996

Can Tho University, Vietnam

High School Diploma August 1992

Chau Van Liem High School – Can Tho City, Vietnam

Certification

Translation and Interpretation Network (TIN) August 2015 Dallas - Fort Worth, U.S.A

International Advanced Management Program (IAMP) July 2006 M.I.T, Boston, MA, U.S.A

Training Course on Trade Facilitation and Promotion for March 2004 Greater Sub-region Enterprises (AOTS)

Bangkok, Thailand

Training Course on Business Associations Promotion, April 2004 Management and Development (VCCI Ho Chi Minh City Branch) Ho Chi Minh City, Vietnam

Training Course on Business Information May 2003

Searching and Supplying Skills (GTZ, EBIC, VCCI)

Can Tho City, Vietnam

Training Course for Trainers - Start Your Business Program August 2003

(VCCI, SIDA, ILO)

Can Tho City, Vietnam

Interests

R&D, reading, collections, travelling, sports and social activities.

0o0---

Contact this candidate