Customer Service Microsoft Office

TRACY HARRIS

**** ************ ****** *** *** AKRON, OHIO, 44310

234-***-**** ***********@*****.***

WORK EXPERIENCE

ANSERWERNET, AKRON, OH

Customer Service Representative, Jan 2008 – Dec 2012

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

FIRST ENERGY, AKRON, OH

Customer Service Professional, Jan 2005 – Dec 2007

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Refer unresolved customer grievances to designated departments for further investigation.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

SUMMIT COUNTY ENGINEERS OFFICE, AKRON, OH

Engineer Technician II, Jan 1989 – Oct 2004

Investigate traffic problems and recommend methods to improve traffic flow or safety.

Prepare administrative, technical, or statistical reports on traffic-operation matters, such as accidents, safety measures, or pedestrian volume or practices.

Evaluate traffic control devices or lighting systems to determine need for modification or expansion.

Prepare project budgets, schedules, or specifications for labor or materials.

Design or prepare plans for new transportation systems or parts of systems, such as airports, commuter trains, highways, streets, bridges, drainage structures, or roadway lighting.

Check construction plans, design calculations, or cost estimations to ensure completeness, accuracy, or conformity to engineering standards or practices.

Confer with contractors, utility companies, or government agencies to discuss plans, specifications, or work schedules. EDUCATION

BUCHTEL HIGH SCHOOL, AKRON, OH

High School Diploma, Jun 1982

coursework studies in Business, Marketing and Communications UNIVERSITY OF AKRON, AKRON, OH

Study courses of business, marketing, office manager, assistant,office related duties

ULTIMATE MEDICAL ACADEMY, CLEARWATER, FL

Studies of medical codes for billing, insurance, offices procedures

ADDITIONAL SKILLS

Creative problem solving, critical thinking,data collections,data entry,email,documentation, executive management support,filing,excellent grammar, internet research, letters and memos,lotus notes, Microsoft excel, Microsoft office, Microsoft outlook, PowerPoint, word,multitasking management,organizational skills,type 86 wpm,10-key,account management.

Contact this candidate