Pursuing Master's Degree at University of Houston Clearlake.

PRAHALAD KOBLA GIRIDHAR

**** *** **** *********, *** #2506

Houston, Texas- 77058

+1-832-***-**** *************@*****.***

EDUCATION:

University of Houston Clearlake, Houston, Texas

Masters of Science in Computer Software Engineering August 2015- May 2017 (Expected)

Relevant Coursework: Software process, Software Engineering Tools, Software Construction, Requirement Engineering, Software Project Management, Software Architecture

Current GPA – 3.12/4.00 (Pursuing)

RMD Engineering College, Anna University, Chennai, India September 2009 – May 2013

Bachelors of Technology in Information Technology

Relevant Coursework: Database Management Systems, Operating Systems, System Software, Software Engineering and Quality Assurance, Information Security, Service Oriented Architecture, Computer Networks, OOPS.

GPA – 3.24/4.00

TECHNICAL SKILLS:

Development Tools : Remedy, IT Service Management

Programming Languages: : SQL, C, C++, Java (Basics)

Database : MySQL

Operating Systems : Windows XP/7/8, Android Platform

Software : Excel, PowerPoint, Word, Outlook

PROFESSIONAL EXPERIENCE:

Associate Software Engineer at CGI

Remedy: Incident Management & Problem Management Team,

ITSM Maintenance & Operations January 2014 – August 2015

My role as BMC Administrator/Developer is to support Clients (across Europe and Canada) in a multi-tenancy environment complying to the Service Level Agreements/targets depending on the contracts, and develop the enhancements and code fixes using Remedy ARSsystem.

PROJECTS HANDLED:

OneITSM

Remedy – Bell Aliant

Hands-on experience on BMC Remedy Applications on different activity modules that include

Incident Management: Addressing workflows and design issues, Resolving incidents within Service Targets; Immediate restoration of services; Addressing workflow and design issues,.

Change Management: Impact Analysis, Solution Design, Costing and Estimation, Documentation and Implementation.

Problem Management: Investigation of recurring issues and high impact incidents in ITSM/Custom Applications; Root cause analysis; Documentation of solutions and Known Errors

Service Request Management: Configuration of service request templates for users and implementing them, creating workflows and Troubleshooting issues and Root cause analysis.

ACADEMIC PROJECTS:

Location Based Proximity Alert in Android using GPS & Network Provider

Location Based Services provide the users a set of services which originate from the geographic location of the user’s mobile device. The request for location can originate in the mobile device or in another entity like application provider or network operator. It is possible to automatically trigger location based services when the mobile device is at a particular location. This application allows users to switch between GPS and Network provider at anytime.

Software used are Android Development Tools pug-in, Eclipse IDE for Java, Eclipse JDT plug-in, JDK 6 and JRE.

PROFESSIONAL DEVELOPMENT AND HONORS:

Awarded ‘Rewards and Recognition’ for the outstanding performance and lasting contribution; Had a quality record of 98% through my tenure at CGI.

Awarded ‘Pat on the back’ from the Client for the Quarterly year, 2014 for performance in ITSM COE

Certified BEC (British English Certificate)- Vantage level from University of Cambridge

IBM DB2 certified

Member of IET student chapter, and had attended workshop on Android Application development sponsored by IET (Institution of Engineering and Technology)

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