A self-motivated and organized professional with more than 10 years experience in telecom, emphasis on sales support and order entry. Trained in Salesforce.com and Microsoft Office Suites. Core Qualifications

Microsoft Office

Contract auditing

Exel in relationship building

Quick learner

Experience

Sales Support Specialist

Integra

Received contracts from sales and ensured that all required information for the request was included.

Testing system updates to identify and correct issues prior to full company roll out. Managed project assignments for sales support team and balanced work flow Customer Porting Specilist

Integra

Process inbound port requests, confirming that the information provided by the new carrier is complete and matches the customers account information. Assisted with the transition to a request portal which streamlined the requesting process. Customer Care Representative II

Integra

Evaluated and resolved customer billing disputes

Enter orders for customers requesting changes to their existing services Customer Care Representative I

Integra

Answer inbound calls from customer base

Assess customers requests and accurately relaying them to the correct department Charge Processer

Park Nicollet Clinic

Enter medical billing information per coding requirements Consulted with medical staff to ensure information was complete and acurate Accomplishments

Developed training materials and job aids to help improve team productivity and efficiency Trained new employees on systems and procedures.

Enforced company and legal policies to ensure accuracy and audits Fulfilled and exceeded required metrics for requests per day and interval per requests Contributed to office and team moral as part of the Spirit Committee Awards

Customer Operations Above and Beyond Award - Spring 2016 Service Star for Minnesota Market - Nov 2008

1707 Sheridan Av N, Minneapolis, MN 55411 C: 612-***-**** acwp8b@r.postjobfree.com

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