Customer Service Sales

Candace Reed

***** ****** ****

Richton Park, IL 60471

708-***-**** Cell

*********@*******.***

Objective:

Willing and ready to start in a broad field of education. Excited and committed to connect myself to team players who are capable of doing the same.

Experience:

06/2016-08/2016 St. Bethel Community Center Chicago Heights, IL

A summer opportunity to teach and choreograph several dances for a red carpet short film event. Ages seven to eighteen participated in different genres of dance such as ballet, modern jazz, african, contemporary, and hip hop. Along with a drama instructor a short film and commercials was presented as the end product of summer camp.

02/2016-07/2016 Walmart Store New Lenox, IL

Third shift overnight stocker for a 24 hour Walmart. Handled five to seven pallets a shift, organize restock shelves break down boxes and if any remaining items due to overstock were put back in boxes labeled and put back in the back room for overstock. Such departments as groceries, infant/kids, hardware, toys, apparel and habc (health and beauty care) were given.

05/2014-05/2015 City of Chicago Heights (City Hall) Chicago Heights, IL

Receptionist in the City Clerk’s office. On a daily basis task that were completed and accounted for were animal tags, city stickers, water bills, contractor/code enforcement, yard/garage sales, passports, birth/death certificates, business license, and sales stamps paperwork and payments. Before business hours a drawer was issued and at the end of shift, money in each drawer was counted three times notated on a daily report sheet and compared to register paperwork that was printed. Turn paperwork and money next day to the finance rep.

08/2013- 11/2013 Colonial Life Insurance Orland Park, IL

Benefits Coordinator. Aligning efforts with the opener and benefits counselors, discussing the enrollment method to be used. Calling the plan administrator to set/confirm dates and times for the one to one benefits counseling sessions. Scheduling benefits counseling for the 1-to-1 with employees. Gathering employee census information. Building out the Harmony account. Coordinating Harmony access for the benefits counselor (offline/online) while creating the enrollment guide to assist benefits counselor during enrollment sessions – including the enrollment schedule, what products are offered, core offerings, dress code, paperwork to collect, or anything else the coordinator feels would help the benefits counselor conduct a smooth enrollment session. Participating in the group meeting when possible. Monitoring enrollments. Preparing post-enrollment reports. Arranging logistics for enrolling new employees and/or stragglers and next year’s open enrollment.

12/2010-06/2013 Williams Christian Daycare Country Club Hills, IL

Infant/Toddler Room Assistant Teacher. Making sure that all children are feed, cleaned and well taken care of during hours of being present/operation. In charge of filling out a daily report (that is given to parents at the end of the day) of what the child ate, was changed, the times that they were done, the classroom activities that the child participated in that day (such as circle time, music time, free play etc.) Make sure that room is in DCFS and state regulations.

11/2008-Present Payday Loan Store (PLS). Chicago, IL

Customer Service Rep (CSR). Manages customer active, delinquent, or collection accounts by making new installment, refinance and title loans, making payments and past due payments are made with the correct documentations required. Such as picture I.D., bank statement, check stub and a personal check. Counting drawers when opening and closing to balance out cash received throughout the day.

8/2007- 12/2008 Dress to Impress Men’s Clothing Store. Matteson, IL

Sales Rep. and stylist for the store. Manage inventory, organize and stock new

items, dress manikins to put up on display. Being a stylist includes interacting

with customers, putting together suites for an occasion, tying a tie, adding

accessories and etc.

6/2006 – 6/2007 Aunt Martha’s Youth Service Center, Inc. Chicago, IL

Healthline Operator/ Trainer

Manage high levels of inbound and outbound calls, as well as case loads. Maintain a daily log through various Microsoft programs. Create and maintain paperwork on all cases. Compile information needed in order to have an accurate, completed case. Work efficiently as additional duties are assigned. Enhanced my ability to multi-task as general office duties are often dispensed to team. Taught Foster parents how to care for wards of the state that they adopted and deal with situations that child has dealt with or come from. Supplied information to help parent’ better work with the system and get the things they need to have a functional family.

6/2002 – 8/2005 School District 160 Southwood Middle/ Meadowview Elementary

Teacher’s Assistant

Worked with students and teacher in a classroom environment for special needs students learning disabilities and behavior problems. Responsible for maintaining child’s progress for classwork, homework, social and behavioral status. Assist teacher during the class periods, before and after school hours.

8/2002 – 7/2004 ABC Utility Company Chicago Heights, IL

Customer Service Representative

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Locate resources for problems resolution and design best option solutions. Interface daily with internal partners in Accounting, Field Service, New Business, Operations and Consumer Affairs division. Managed a high volume workload within a deadline driven environment.

6/2000 – 8/2002 Americall Telemarketing Center Tinley Park, IL

Telemarketer, Customer Service Rep

Handled incoming call from policy holders, responded to inquiries, resolved problems and corrected policy errors. Provided quotes and executed online policy changes for auto, home, and excess liability. Used selling techniques to provide leads for telesales. Recognized for consistently exceeding company goals.

Education:

11/2013-Present Grand Canyon University Phoenix, IL

1/2006 – 12/2008 Columbia College Chicago, IL

8/2002 - 5/2005 South Suburban College South Holland, IL

8/1998 – 5/2002 Rich South High School Richton Park, IL

Skills:

Skill Name Skill Level Experience

Customer Service Expert 5-6 years

Microsoft Programs Expert 5 years

Multi-line phone Intermediate 2 years

Handling Resolution Expert 3 years

** References available upon request

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