Customer Service Sales
Resume:
CURRICULUM VITAE
FOR
Mthabisi Bukhwele
Harare, Zimbabwe
Tel: Zimbabwe +263-***-***-*** / +263 772-***-****
Email:*********@*****.***
*********@*****.***
Date of Birth : 13 March 1971
Sex : Male
Marital Status : Married
Children : Two (2)
Licence : Clean code 08 driver’s licence
Professional Qualifications
Boilermaker Class One Artisan
National Craft Certificate (Boilermaking / Plating Welding-Fabrication)
Academic Qualifications
Bachelor of Commerce Degree in Marketing
Computers : Microsoft Word, Excel
Work Experience
Present Employer
AMES ENGINEERING (Period 04 May 2015 – date)
I am working as a technical sales representative executive. My duties include:
Key customer management
Management of distributors
Ensuring that sales targets are achieved
Forming partnership with key customers.
Collection of marketing activity (competitor and marketing intelligence). Implementation of marketing strategies.
Review of marketing strategies and recommending corrective measures.
Utilization of marketing reports to enhance business opportunities.
Market research on customer satisfaction and product development. Customer credit management Training of staff on sales procedures and techniques ( S.P.I.N)
Communicating with the company’s publics.
Sourcing of goods from suppliers
Training customers on hazard identification and risk assessment of products.
Selling of gas equipment, welding consumables and welding machines, hand tools, spanners, lifting equipment
Debt collection
Previous Employers
METALLUM ENGINEERING (01 May 2014 – 01 May 2015)
Reason for leaving – end of contract
I worked as a boilermaker reporting to the workshop manager and my duties include
Fabrication and maintenance of crushers, fabrication and maintenance of conveyors
General maintenance of machinery
CO2 welding, plasma cutting
CYDAC (10 Oct 2012 – 30 Aug 2013)
I worked as a business development and customer services manager reporting to the general manager
Duties
Handling face to face enquiries from customers
Understanding and satisfying customer requirements fully
Providing help and advice to customers on the company’s products
Investigating and solving customer problems and complaints
Report writing analyzing customer service
Developing feedback/ complaint procedures for customers to use
Developing customer service procedures, policies and standards for the company
Leading and supervision a team of customer service and sales staff
Staff recruitment and appraisals
Training of staff to deliver high standard of customer service
Identifying new markets and attracting new clients
Researching new business opportunities
Identifying likely sales points
Developing strategic plans and sales strategies
Undertaking presentations and negotiations with prospective customers
Developing a situational analysis of the company including its strengths, weaknesses, opportunities and threats to assist in the development of a strategic for the future for the future of the business
Generating leads for possible sales
Follow up on sales activity
SULPHURIC ACID SOLUTIONS
LOCATION: DEMOCRATIC REPUBLIC OF CONGO - TENKE FUNGURUME MINE ANNUAL SHUT DOWN
Duties
General repairs and maintenance
Cutting and gouging using oxy - acetylene
Gas welding
Manual arc welding using general purpose welding electrodes, low hydrogen and stainless steel electrodes
SENET PROJECTS INTERNATIONAL (SOUTH AFRICA)
MUTANDA MINE COPPER AND COBALT PROJECT –(24 JULY 2010 TO 15 March 2012)
Boilermaker, reporting to the electrical workshop foreman.
Duties
Cable racking
General fabrication and development
Manual arc welding using stainless steel, low hydrogen and vitemax welding electrodes.
General maintenance and repairs
Gas welding
Any other duties as assigned by the foreman
BOC GASES (PVT) LTD (02 JULY 2000- 31 JANUARY 2009)
Sales Executive, reporting to the Regional Sales Manager (North)
Duties
Key customer management
Management of distributors
Ensuring that sales targets are achieved
Forming partnership with key customers.
Collection of marketing activity (competitor and marketing intelligence).
Implementation of marketing strategies
Review of marketing strategies and recommending corrective measures
Utilization of marketing reports to enhance business opportunities.
Market research on customer satisfaction and product development.
Customer credit management
Training of staff on sales procedures and techniques ( S.P.I.N)
Training customers on hazard identification and risk assessment of products
Conducting safety audits on customer sites
Selling of gas equipment, welding consumables and welding machines
Debt collection
GRUNWALDS / SIEMENS J.V. ORAPA MINE DIAMOND PROJECT - BOTSWANA (13SEPT 98 – 26 March 2000)
Boilermaker, reporting to the workshop foreman.
Duties
General fabrication and developments
General maintenance
Plate work
Cable racking
Manual arc welding
Gas welding
M.I.G welding
T.I.G welding
Training and supervision of apprentices
KNIGHT MARKETING PVT LTD (20 NOV 1996 - 08 SEPT 1998)
Sales Manager reporting to the General Manager (Sales and Marketing) responsible for:
Key customer management.
Marketing strategies implementation.
Producing reports for management review of marketing activities.
Arranging road shows for the promotion of company’s products and services.
Financial analysis and budgeting.
Sales management and ensuring that sales targets are met.
Training of staff
Submission of monthly reports.
Ensuring that customers debts are settled timeously
HUBERT DAVIES AND COMPANY 02 JULY 1995- 15 NOVEMBER 1996)
Technical Sales Representative
Duties
Selling welding consumables and machinery.
Sourcing equipment from various suppliers.
Increasing customer base by marketing welding machinery and accessories.
Demonstrating use of machinery and related equipment to customers.
Attending to customer queries
Commissioning of machines
Monthly sales reports
Market research and competitor analysis
TECHNICAL TRAINING (01 APRIL 1991- 01 APRIL 1995)
4 -Year Apprenticeship with the National Railways of Zimbabwe in the Boilermaking / Fabrication Trade.
Areas covered during training included :
T.I.G, manual arc, gas, spot and M.I.G welding
Fabrication and developments
General maintenance
Maintenance and repairs of damaged locomotives
Structural work and maintenance of bridges
Making of jigs
Spot welding
Cutting of steel using the guillotine
Bending of steel using the press brake
Cutting of steel using the profile cutter
REFERENCES
Mr H. Tharkesi
Workshop Manager
Essar Tubes & Towers
Dagenham / Barking Road
Harare
Tel: +263-***-***-***
Mr G. Sakhonda
Assistant General Manager
FAVCO
306 Hillside Road
Msasa
Tel: +263-*-****** / +263-***-***-***
Mr G. Thenesi
Business Manager
Zimnat Insurance Company
Nelson Mandela / 3rd Street
Harare
Tel: +263-***-***-***
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