Engineer Support

STEWART MCRAE

Creative Solutions Analyst

**.*****@*****.*** 415-***-****

https://www.linkedin.com/in/stmcrae1

SUMMARY OF QUALIFICATIONS:

● Create solutions / solve problems for profitable results

● IT Admin including servers 2008, 2003, 2000 and Workstations Win 10, 8, 7, Vista, XP, 2000

● Extensive experience with Pick D3 service

● Tech Support – friendly and strategically precise

● Highly skilled mechanical aptitude / effective analysis abilities / efficient task prioritization

● Clear / consistent communication with both engineers and the non-technical EXPERIENCE:

Coordinating Member 2015 – Present

Marin Professionals, San Rafael, CA

● Collaborative planning and maintenance of non-profit vision for member enhancement

● Co-administration of IT database increasing membership

● Workshop instructor for member skills enhancement

● Project Management for workshop planning / communications through Google Drive

● Founding member of Progress Group facilitating member growth

● Speaker photographer contributing to weekly newsletter Systems Engineer / Manager, San Francisco office 2015 – 2015 TekLeap LLC, San Francisco, CA

● Interact with Clients to instill confidence in services

● Liaison bridge for San Francisco Clients and Costa Rican Engineering Group Tech Support / IT Administration 2012 – 2014

ADSSolutions (Amplexus Corp.), Novato, CA

● Administered network IT management increasing internal profit

● Maintained hardware and Windows product troubleshooting enabling further client sales

● Developed installation procedures for communications software increasing support profit Quality Assurance Software Tester 2012 – 2012

Phoenix American, San Rafael, CA

● Developed implementation of web-based financial software for mission critical accuracy

● Proof read Robo Help & Web based FAQ’s to advise improved content and connectivity Tech Support / IT Administration 1997 - 2011

Amplexus Corp., Novato CA

● Internal Tech Support reducing company IT cost

● Client Tech Support generating company profit

● Trained and coordinated fellow staff on Enterprise software promoting efficiency EDUCATION:

DOMINICAN UNIVERSITY OF CALIFORNIA, San Rafael, CA Degree: B.A. Art with Specialties in Photography, Film making and Metal Fabrication HEALD INSTITUTE OF TECHNOLOGY, Martinez, CA

Degree: Associate of Applied Science in Electronics and Computer Technology

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