Senior Voice and Video Engineer

FAHAD KEYENTEKANDIYIL

Mob: +91-984*******

Mail: *****.**@*****.***

Cisco ID: CSCO12119611

PERSONAL PROFILE

An extremely driven and highly skilled Cisco Certified network Professional, with extensive experience in delivering voice infrastructure Internationally. Experienced in network implementation, and training; working for a range of business enterprises. Believes in successful delivery of projects thorough planning, exceptional organization and excellent communication with clients and colleagues.

SUMMARY

Over 6+ years of experience in the field of Cisco Voice& collabaration Networking, Contact center and network security, this includes exposure to the data network, VoIP implementation & specialist in Cisco IP Telephony components.

ACADEMIC QUALIFICATIONS

BE-Telecommunication Engineering from BNM Institute of Technology- Bangalore

Visvesvaraya Technological University, Karnataka, India

PROFESSIONAL TRAINING & IT CERTIFICATIONS

CCIE Security-Lab attempted Cisco Certified Internetwork Expert

CCNP Voice Cisco Certified Network professional

CCNA Voice Cisco Certified Network Associate

CCNA Cisco Certified Network Associate

RPPOT200 Polycom Real Presence Platform Technical Certification and Video Endpoints

ITIL Foundation 2011 ITIL Foundation level certification

WORK EXPERIENCE

DIMENSION DATA ( May 2015– Till date)

Designation: Senior Network Engineer- Voice

Job Responsibilities:

Working for Dimension Data Cisco Technical assistance centre (TAC) to provide the tecnical assistance for 1500+ clients across Australia and New zealand on following products,

Cisco Call Manager (7.x, 8.x, 9.x, 10.x), CUCME, Unity, Unity Express, Unity Connection, Voice Gateway, Jabber, Cisco Telepresence Solutions such as Cisco Telepresence VCSC, VCSE, TMS, MCU for video conferencing, Cisco Jabber clients and TP endpoints (VCS controller, VCS Expressway, and video endpoints (DX series, SX series, MX series)

Implementation on Voice Applications, collaboration Infrastructure Supported by Cisco with Remote Management Service

Supports the clients in Up-gradation /Migration of CUCM, Unity Connection, Gatekeeper,CUBEs (SBC), Cisco Voice gateways, Cisco Unity connection, Unity express, and Expressway E and C servers, TP endpoints(VCS, VCS Express, and endpoints (DX80, SX80, SX20)

Implementing and Upgrading CUCM 9.x and 10.x

Responsibility includes configuration and implementation of Voice Networks comprising of Unified Communications: Cisco Call Manager ( 9.x, 10.x 11.x), CUCME, Unity Express (CUE), Unity Connection, Voice Gateway, Jabber, Cisco Telepresence Solutions such as Cisco Telepresence VCS, TMS, Collaboration Edge and Cisco Jabber clients. and TP endpoints (VCS, VCS Express, and endpoints

Experience in the troubleshooting and performance management of voice infrastructure networks which include Cisco IPT, video infra and IPCC.

Coordinating with Cisco TAC for escalated issue and performing troubleshooting with TAC engineers or BU team if necessary

Supports client to Handle new sites migrations as a member of Change team.

Service Level adherence and Proactive fault management.

Documentation and Reporting.

Coordinate with Cisco Licensing team if the client is need for new license or fix license issue, answer the queries releated to licensing (ELM and PLM)

NEOSOURCE TECHNOLOGY ( May 2014– May 2015)

Designation: Network Engineer- Voice

Job Responsibilities:

Responsible for handling implementation of Cisco IP Phones, installation, configuration & troubleshooting of voice servers.

Responsible for the co-ordination with the Implementation team to implement the new system as per the LLD.

Responsible for successful transformation into the support team from the beginning of transition itself.

Responsible for communication with different team for the regulatory issues in the different zone.

Responsible for the communication with the PMO team, for the smooth transition of the Project.

Responsible for giving presentation to the customer for different scenario available for the transition of the project.

Participate in Conference meetings to discuss periodic updates of the project.

Contact our clients on various stages of a project.

Incident and Problem Management related issues. Working on change & configuration on Cisco Unified Communications Manager 9.x and 7.x, 8.x, Cisco Unified Contact Centre Express, basic configuration

Handling and troubleshooting major incident, notifying business people and impacted users in case of major incident.

Co-ordination and follow up with Telecom Vendor and PBX vendor in order to fix the issue with their side in case of third party support exist at site.

Service level adherence & proactive incident management.

Root cause analysis and preventive maintenance.

Participate in Change Management, assess Risk and Impact.

Performing other activity like monthly port count for all sites and clusters, preparing other documents like Network diagram, managing passwords for gateways, Unity Server, etc.

Provide incident reports for critical incident.

Escalate incident to problem management or change management team if needed and co-ordinate with them.

ORANGE BUSINESS SERVICES, MUMBAI ( May 2011– May 2014)

Designation: Technical Consultant- Voice

Job Responsibilities:

Incident, change and also Problem Management of Cisco Unified Communications Manager 6.X, 7.X and 8.X, Cisco Call Manager Express (CME), UCCX

Troubleshoot Work tickets related to IPT /IPCC Incident and problem Management and resolve them as per assigned priority

Direct customer interaction to provide better service and enabling enhanced feature on IP telephony as well as Contact Centers

Responsible for maintaining all the SLA’s with operations

Setup the Lab for reproduce the and troubleshoot the issue in a professional way

Document the Network infrastructure (Configuration, Topology and Special Solutions) and escalation procedures in accordance with the company policy

Contacting and Coordinating with the outsourcing agencies, vendors and various dept. (Telco, WAN-Team and LAN-team)

Coordinating with Cisco TAC for escalated issue and perform troubleshooting with TAC team

To work as a team and help others if anybody is stuck with any issue

Providing in house Cisco bespoke training engineered for client specific training requirements, delivered as workshops and presentations to the client.

NEXABION SOLUTIONS, KOCHI (From May 2010 – May 2011)

Designation: Network Engineer

Job Responsibilities:

Installation and maintenance of IP and voice Networks for clients. Managing Cisco Unified Communication Managers, Voice Gateways, Cisco Unity Connection, CME and CUE

Troubleshoot / Work Tickets related to IPT / IPCC Incident and request and resolve them as per assigned priority.

To provide implementation, post-implementation Network management, configuration change maintenance and support services on Unified Communication/PBX systems

Analyze and troubleshoot network alarms from PBX/Unified Communication systems.

Performing daily health check-up of overall system

Move, add and changes related to VoIP infrastructure.

Communicate with Clients for all International Network related issues.

Maintain and manage the ticketing system to reflect the status of the Network/Customer.

In house delivery of CCNA and security training to colleagues

Setup the Lab for reproduce and troubleshoot the issue in a professional way

NETWORK SKILL SET

Voice: Cisco 1700 Series Modular Access Routers, Cisco 1800, 2800, and 3800 Series

Integrated Services Routers, Cisco VG248 48-Port Analog Phone Gateway, Cisco

voice Gateways, CUBE, Cisco Modules T1 PRI, E1 PRI, FXS, FXO.

Cisco Unified Call Manager 8.x,9.x, 10.x Cisco Call Manager Express (CME)

Cisco Unity express(CUE),Cisco Unity Connection7.x to 11.x, UCCX, Cisco Unified Presence Server 8.x, 9.x, 10.x, VCSC, VCSE, TMS, Cisco telepresence Video Endpoints

Switching: Cisco 3750, 3560, 3550, 2900 Series.

STP, RSTP, MSTP, VTP, DTP, VLANs, Trunking, Layer 3 capabilities, Ether channels.

Routing: Cisco 2800 and 2900 Series Routers, 3600, 7200, 7500, Static Routing

RIPv1, RIPv2, NAT, HSRP, VRRP, DHCP, NTP, SNMP, QoS, Redistribution

Security: ASA 5500 Series Firewall, IPS4200 Series, Cisco Secure ACS, Cisco S-series Web Security Appliance, Cisco 3300 Series Identity Services Engine.

NAT, AAA (RADIUS/TACACS+), Access Control Lists, Failover, Transparent Firewall, Security Contexts, IOS Security Features, Cisco Secure ACS, DMZs

HIGHLIGHTS

Good analytical, problem solving, communicational and interpersonal skills.

Excellent troubleshooting skills and logical thinking

Good knowledge on analyzing both ISDN and wire-shark traces

Good knowledge on Signaling Protocols – MGCP, H323, SCCP, SIP

Excellent and proven customer management skills

Believe in Teamwork

Productive working relationship with Clients and Staffs

Ability to adapt to new surroundings

Platform worked on : Windows XP & Windows 7

Excellent knowledge on ITIL Process flow

Willing to work overtime and on-call as necessary to meet organizational needs

GOALS

Achieve CCIE in Collaboration and Security

Learn new Technologies

PERSONAL DETAILS

Date of Birth

20th May 1984

Nationality

India

Passport Number

K9846396

Emigration Status :

Emigration Check Not Required (ECNR)

Passport Validity

10/2/2023

Sex

Male

Marital status

Married

CCNP No. Association :

Associated with Dimension Data

Languages

English, Hindi, Arabic& Malayalam

Interests and Membership

Enjoys traveling with family and friends. Listening to music and

live sports. Member of bikers club, Templepilots Paragliding Club.

Contact this candidate