Service Manager

ROBERT G. MENDOZA

PERSONAL INFORMATION:

** ***** ** ***, **** on the 6th day of October 1967 in Manila. Filipino stands 5 feet 4 inches tall and weighs 140lbs. Presently residing at 529 Miguelin St., Sampaloc, Manila and can be reached through Celphone no. Globe 090********, TM 097******** and landline no. 4021799.

OCCUPATIONAL BACKGROUND:

Field Service Manager

Crown Equipment Singapore, PTE, LTD

Philippine Branch

Bethaphil Compound Unit 10,

Jose Abad Santos Avenue, Clark Freeport Zone,

Pampanga, Philippines 2023

May 10 2016 up to present.

Service Manager

Peak Motors Phils. Inc (Union Motor corporation) (2 yrs & 3 months)

Mitsubishi Motors Authorized Dealer

2941 Jose Abad Santos Ave., Tondo, Manila

May 20, 2014 to May 5, 2016

DUTIES & RESPOSIBILITIES:

Instruct and supervise all personnel in the performance of their duties.

Meet client and discuss their problems and resolve all customer complaints.

Check and sign all warranty service claims as prepared by the warranty clerk.

Ensure that workshop space is used effectively.

Thoroughly understand and implement “Vehicle’s manufacturer warranty and policy procedures.

Answer customer correspondence.

Keep up to update with product information.

Coordinate operation of all sections of Service Department.

Conduct regular Service Management meetings with the key service personnel, and keep the Staff” Service conscious”

Keep the dealer Principal informed of progress within the Service Department.

Ensure that customer relations are kept at a satisfactory high level.

Keep a constant check on ratio of productive to unproductive.

Establish personnel requirements and Endeavour to keep up the maximum effective “Labor Sales” possible.

GSE/MOTORPOOL MANAGER

Asian Aerospace Corporation

Gate 8 Civil Aviation Complex

Clark International Airport, Clark Field Pampanga

April 5, 2013 to May 5, 2014 ( 1 yrs & 1 months)

DUTIES & RESPONSIBILITIES:

Perform Preventive Maintenance Schedule for company service vehicles and equipments.

Keeping available vehicles in operation.

Train company drivers a basic knowledge of automotive technology and understanding the vehicles they operate and required them to fill out forms at the end of each, which detail any abnormal operation or malfunction they detected or suspected during the run. This serve as a guide to the service personnel.

Maintain the service department organized for maximum efficiency.

Keep the work places clean and neat.

Running a safe shop and fire prevention.

Study the abilities and talents of service personnel and understand the demands of jobs. That is only way I place the right man in the right job.

Ensure that the service department is up to date on the latest servicing techniques.

Establish a chain of communication between management and the work force.

Prepare monthly vehicles and equipments status report for the presentation to the management.

PRODUCTION SUPERVISOR

K-Lift Corporation (Kilton Group of Companies) (3 yrs)

March 5, 2010 up to Mar. 20, 2013

Establish work quality.

Establish, and implement some system of technical training for mechanics and apprentices.

Establish, and maintain good housekeeping.

Ensure that every job has a repair order.

Interpret General Manager Requirements, and policies, and see that they are carried out.

Ensure that Unit/s are ready at time promised or alternatively, make a arrangements to see that customer is notified if unit is held up, or authorization for extra work needed.

Conduct technical training program twice a month for Gas & Diesel Engine.

Prepare and restored spare 10 forklifts per month, ready for rental purposes.

Rehab deadest unit/s as per instruction/order of the management for customer’s need.

Establish and maintain workshop discipline.

Study and circulate Service Bulletins, and all technical literature.

Keep the management informed of any extraordinary, unusual events which happen in the workshop.

Prepare job orders.

Conduct Monthly Meeting with key service personnel, and keep the staff “Service Con scions”.

Answer customer’s correspondence and prepare technical report, if necessary.

Guide mechanics on correct procedures of repair methods, ensure that their work is up an acceptable standard, clean, and completed in a reasonable time.

Ensure that mechanics have a full tool kit of hand tools

Keep the workshop neat and tidy.

Ensure that no member of the staff ‘knocks the product’.

Make every effort to keep staff morale high.

PLANT & MOTORPOOL SUPERVISOR

Current Events Digest Inc. (4 yrs)

Oct. 30, 2006 to Feb. 29, 2010

DUTIES & RESPONSIBILITIES:

Perform repair and maintenance of 20 company vehicles-European, Japanese, & American car.

Keeping available vehicles in operation.

Train company drivers a basic knowledge of automotive technology and understanding the vehicles they operate and required them to fill out forms at the end of each, which detail any abnormal operation or malfunction they detected or suspected during the run. This serves as a guide to the service personnel.

Maintain the service department organized for maximum efficiency.

Keep the work places clean and neat looking?

Running a safe shop and fire prevention.

Ensure that the service department is organized for maximum efficiency and the staff is up to date on the latest servicing techniques.

Study the abilities and talents of service personnel and understand the demands of jobs. That is only way I place the right man in the right job.

Represents management to the workers management is judged as he is judged.

Establish a chain of communication between management and the work force.

Control work and help improve the working environment and generally interpret company policy.

Keep daily records for gasoline, batteries, tires, and other automotive parts.

Prepare vehicles status report for the mancom.

Prepare records and maintenance schedules to determine when maintenance services are to be performed-company vehicles and printing machinery.

Perform engine overhauling-gas and diesel engine.

Perform electrical system trouble and repair.

Perform under chassis trouble shooting and repair.

Perform auto painting and repair.

SERVICE MANAGER

October 21, 2002 to Oct. 21, 2006(4 years)

Legacy Motor Sales & Service

Affiliated-Commercial Motors Corporation-Mercedes Benz

DUTIES & RESPOSIBILITIES:

Instruct and supervise all personnel in the performance of their duties as listed below:

Meet clients, and discuss their problems and resolve all customer complaints.

Ensure that workshop space is used effectively.

Check and sign all warranty service claims as prepared by the warranty clerk.

Answer customer correspondence.

Keep up to date with product information.

Thoroughly understand and implement “Vehicle’s manufacturer warranty and policy procedures.

Coordinate operation of all sections of Service Department.

Conduct regular Service Management meetings with the key service personnel, and keep the Staff “Service Conscious”

Keep the Dealer Principal informed of progress within the Service Department.

Ensure that customer relations are kept at a satisfactory high level.

Keep a constant check on ratio of productive to unproductive.

Maintain good customer relations

Establish personnel requirements and Endeavour to keep up the maximum effective “Labor Sales “possible.

Administer expense control on all aspects of the Service Department.

SERVICE ADVISOR

Toyota Motors-Mandaluyong (2 yrs)

Dec 5, 2000 to Oct. 5, 2002

DUTIES & RESPOSIBILITIES:

Greet customers as they drive in, or talk with them on the phone, and determine what the customers want in the way of service.

Make a good impression on customers and translate customer’s services request into a written Repair Order and or Job Order that goes along with car to the service technicians.

Perform trouble shooting and diagnosis.

Prepare repair estimate-personal or for motorcar insurance claims.

Negotiate with insurance company, if necessary regarding the repair estimate, replacement parts, cost of labor and materials and letter of authority to proceed the repair.

Assist customers if necessary regarding motorcar insurance as follows: a) what are the neither needed requirements nor documents to be submitted to insurance company for the immediate facilitation and processing of claims.

Give customers a reasonable estimate of how much the service job required will cost. How long it will take, and when the car is ready.

AUTO TECHNICIAN OFW

Honor Motor Sales & Service (2yrs contract)

Hongkong

November 20, 1998 to November 20, 2000

DUTIES & RESPOSIBILITES:

Reading and understanding repair order.

Carrying out the required repairs to a satisfactory standard.

Carrying out the repairs in a reasonable time period.

Keep work bay neat and tidy.

Keep benches clean

Keep the vehicle clean while carrying out repairs, and ensure that it leaves his care in a clean condition.

Advice supervisor of additional needed service found necessary on vehicles during course of repairs.

Maintain up to date product knowledge by studying service bulletin.

AUTO TECHNICIAN-OFW

Exclusive Motor Sales & Service (2yrs contract)

Hongkong

November 5, 1996 to November 5, 1998

Restoration of Vintage Cars-Bentley, jaguar, Mercedes Benz, MG, Lotus and other European cars

DUTIES & RESPOSIBILITES:

Perform electrical and mechanical trouble shooting and repair.

Perform top and engine overhauling

Restoration of Mechanical, electrical system and body parts

Restoration of front suspension system and components.

Restoration of Panel board and wiring harness.

Restoration of body parts and components.

Overhauling of carburetor and fuel system.

Restoration of ignition system and components

Restoration of A/C system and components.

AUTO TECHNICIAN OFW

BMW Concessionaire of Hong Kong (2YRS contract)

SimeDarby Group of Companies, HK

October 21, 1994 to October 21, 1996

DUTIES & RESPOSIBILITES:

Perform quality control.

Perform engine tune.

Check, correct and repair various components.

Perform maintenance on automatic transmission.

Perform suspension system trouble shooting and repair,

Perform top and engine overhauling.

Perform electrical and electronic system diagnosis and repair.

Install/upgrade anti theft alarm system based on the specification of BMW Manufacturer.

ADJUSTER/APPRAISER

Philippine Phoenix Surety & Insurance Inc (4 yrs)

August 21, 1988 to October 6, 1992

DUTIES & RESPONSIBILITES:

Keeping complete and accurate records.

Attend immediately to the customer’s need settlement of motorcar claims.

Attend court hearing if necessary for possible settlement of the insurance claims

Prepare investigation report

Conduct ocular inspection regarding the extent of damages of the neither insured vehicle nor third party property damaged.

Attend recovery claim/s if necessary.

Prepare recommendation for the settlement of claim/s.

SEAMAN-JUNIOR ENGINE MECHANIC

Magana Shipping Lines Co.

Panama Flag-International Vessel (3 yrs)

April 10, 1985 to August 5, 1988

DUTIES & RESPONSIBILITIES:

Check and correct lubrication system

Perform top engine overhauling.

Perform engine and boiler system routine maintenance.

Assist marine engineers for diagnosis and repair of neither mechanical nor electrical system of the vessel.

Record the time arrival and departure of the vessel.

Perform diagnosis and repair of injectors, if necessary.

Keep the work places clean and neat looking?

Perform top and engine overhauling of generator.

EDUCATIONAL ATTAINMENT

Ramon Magsaysay Elementary School-Elementary 1971 - 1977

University of Manila - High School 1977 - 1980

Guzman Institute of Technology - Automotive Mechanic 1980 - 1981

Ortanez University - AB Political Science 1981 - 1985

San Sebastian College of Law - 3rd yrs Law proper 1989- 1992

TECHNICAL KNOW HOW

oAutomotive Mechanic-Gas & Diesel Engine

oAuto Painting

oAuto Electrical and Electronic Tech

oAuto air conditioning technician

oForklift Technician

oAutomotive Instructor-Speaker &Trainer of K Lift Corporation (Kilton Group of Companies). For gas, diesel and battery forklift engine.

oHeavy equipment and Truck Technician-Engine, Hydraulic system and under chassis.

oFleet Service Operations and Management.

oMotorcar insurance claims

oAutomotive instructor Gas and Diesel Engine.

oBody Repair and Painting Estimator.

oConduct Technical Training Twice a month-for Gas and Diesel Engine, diagnosis for repair and service.

GOVERNMENT ELEGIBILITIES

/MANAGERIAL TRAINING:

Passed the Philippine National Trade Skill Standard for Certified Automotive Mechanic-Certificate no. 1003, dated Jan 7, 1979.

Attended MMPC (Mitsubishi Motor Phil’s Corp) Managerial Training.

Attended Basic Management Training at K Lift Industrial Corp (Kilton Motor Corp.)

Attended Basic Parts and Service Managerial Training-Chevrolet Philippines.

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