Customer Service Microsoft Office

Kathy Reyes

*** ********* **., ******* ** ***** 424-***-**** ***************@*****.***

Objective

To receive an entry-level position with Pacific Gas & Electric that will allow my skills & customer service experience to contribute to the overall success of the company. Education

El Camino Community College Graduation: June 2009

A.A. – General Studies

Skills

Experience working with/instructing

groups of culturally diverse

backgrounds 6yrs

8 Months AutoCAD 2014

9yrs Customer Service

Experienced finding

solutions for upset

customers

Experienced organizing

large scale entertainment

productions

Microsoft Office

Experience Kathy Reyes Dance Co. Dance Director 2010 – Present

Traveled internationally and within US to teach seminars on Salsa, Bachata and advanced acrobatics

Judged dance competitions across the globe considering: technique, musicality and showmanship

Organized large scale productions overseeing: choreography, costumes, food and lodging, overall quality Granada Studio Latin Dance Instructor May ‘13 – Present

Taught a weekly class of over 30 students to dance Bachata, a dance from the Dominican Republic

Made sure every student understood each movement, where it came from, and how to execute it properly

Choreographed and prepared a group of students to perform in front of large audiences Romano’s Macaroni Grill Server Jan ‘07 – Aug ‘15

Ensured our guests had a great experience with their food, service and overall experience at our restaurant

Answered phones, confirmed reservations, took takeout orders and answered customer questions

Took cash and credit card payments from customers & met monthly sales quota Bright Star Secondary Charter Academy Tutor / Dance Teacher Sep ‘14 – June ‘15

Tutored high school students in algebra, geometry and pre-calculus

Instructed students in Latin dance on: historical background, musical roots/influences and modern genres

Challenged students to create their own dance pieces and show their interpretation of specific songs TM Architectural Designs Drafter Aug ‘15 – Mar ‘16

Answered phones, managed customers, worked with contractors to provide plans we were designing

Plotted plans, delivered copies of plans to municipalities, checked that permits and standards were in order

Occasionally helped draft plans on AutoCAD 2012 and performed takeoffs on PDF plans Achievements

Choreographed music video for Latin dance artist – Los Angeles, CA 2012

Top 3 finalist at World Latin Dance Cup – Miami, CA 2010 -2014

NPC Bodybuilding Competitor and finalist – San Diego, CA 2015-2016

Los Angeles Bachata Champion 2010 & 2013

Fundraised $22,000 to help establish an educational and health program in Nicaragua Languages

Spanish: Fluent Reading, Writing and Speaking.

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