Customer Service Manager

Jennifer Crowe

Customer Service - Flotec, Inc

Indianapolis, IN

********.*******@*****.*** - 317-***-****

Friendly, enthusiastic, self-starter, multi-tasking, organized, motivated, responsible, excellent communicationskills, Administrative Assistant with 5 years of experience, also combining, 5 years with Property Management. Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service

Flotec, Inc - Indianapolis, IN - July 2015 to August 2016 Confer with customers by telephone or in email, to provide information about products or services, take or enter orders, cancel accounts, or obtain details of repairs needed.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Create purchase orders for supplies, machine repairs/maintenance, and inventory. Accounts Payable and Accounts Receivable

Customer Service Best Auto, LLC

Flotec, Inc - Indianapolis, IN - May 2015 to June 2016 Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into databases. Keep records of materials filed or removed, using logbooks or computers. Clerk/Administrative Support

Old Dominion Freight Line - Indianapolis, IN - March 2011 to November 2014 Customer Service Updated Scheduled Repeated Experience Administrative Office Support Review all current invoices and aged invoices for Indiana, Ohio, Kentucky, Michigan, and West Virginia.

Report any unnecessary cost or repair work to Regional Manager by either a vendor or repeated truck/trailer number.

To achieve monthly budget goal set for the district by carefully monitoring outside service repair or parts charged in the Midwest District.

Report directly to regional manager, shop manager, along with several hundred vendors.

Filing, faxing, scanning all invoices to corporate daily. Research aged/unpaid invoices Weekly preventative maintenance (PM) report of Midwest sent to Regional Manager Warranty invoices processed, coded,

scanned to Warranty Administrator.

Accident Invoicing PO's sent to all vendors for invoices over $300. Property Manager

Empirian Property Management - Indianapolis, IN - July 2009 to September 2010 Lease available apartments for 129 unit property, qualify prospective residents needs through selling of amenities in property. Furnish and explain written material to prospective residents in accordance with company procedures and Equal Housing Opportunity (EHO).

Collect and post monthly rent payments, advertising, promotions, monthly budget variance, setting up new vendors, renewals, weekly reports, evictions, payroll, timesheets, schedules, hiring, resident newsletter. Leasing Consultant

Empirian Property Management - Greenwood, IN - July 2008 to June 2009 Lease available apartments for 194 unit property, qualify prospective residents needs through selling amenities in property. Furnish and explain written material to prospective residents in accordance with company procedures and Equal Housing Opportunity (EHO), collect and post monthly rent payments, market surveys, renewals, weekly reports,

monthly yard cards, promotions, welcome folders, and assisting the property manager.

Covered maternity leave for property manager

Empirian Property Management - July 2008 to September 2008 Maintained occupancy at both properties over 96%.

EDUCATION

Bachelor of General Studies in General Studies

Ball State University Muncie - Muncie, IN

ADDITIONAL INFORMATION

Skills

Windows, Maximo, AS400, Yardi,

Savi, Wachovia, Frazer, Made 2

Manage, and AvidXchange. Skills

Prepared

IndexedProficientFamiliarized

Corresponded Maintained

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