Customer Service Sales

NANETTE CHAPA

***** ********** **. *******, ** **084 / 832-***-**** / **********@*****.***

OBJECTIVE

Resourceful, dependable with 26 years solid experience in customer service, shipping and receiving, and retail. Strong team player with exceptional organizational & communication skills. Highly adaptable quick learner who excels in diligent attention to detail, works in fast paced and changing environment. Self motivated & proactive, effective in interactions with people at all levels of the organization, ensures quality in process and product.

EXPERIENCE

Wal-Mart Stores Inc.

Claims Supervisor / 1990 – current

In my 26 years with Wal-Mart Inc. I have held many positions that have helped me advance within the company and hold several positions. Some of my current responsibilities include:

Management, Training, Team building : My current position includes teaching and training associates on compliance issues and claims processing, POS issues, and assisting with any technical issues.

Inventory management, Assisting Loss Prevention, Claims processing : Maintain inventory levels by correctly scanning merchandise in and out of stores POS system. Alerting loss prevention of any inventory controls that are not handled sufficiently. And processing return merchandise accurately.

Customer service/ Satisfaction, Retail, Sales : Currently I work with ship to store program. Monitor shipments coming into store, reconciling any lost shipments, processing refunds for customers.

Shipping/ Receiving, Regulatory Compliance : I prepare shipments of returned merchandise for weekly shipments while following all shipping compliance. I also manage hazardous compliance daily and keep standards in line for quarterly audits. I am also trained in receiving where I accept merchandise from carriers and check into the POS system accurately.

Some Invoicing: I have about a year of invoicing experience. Matching paperwork to invoices, reconciling differences, releasing for payment, and finding potential missed markdown money from daily reports.

EDUCATION

Klein Forest High School – Diploma – 1987

National Education Center – Associates of Applied Science Degree - 1991

AWARDS AND ACKNOWLEDGEMENTS

As a supervisor I have built strong bonds with my fellow associates. Relationships built on respect, honesty, and understanding have paved the way in my long and successful journey. These personal ethics have lead to many accomplishments such as: top sales in the district, associate of the month, and 2nd place in the company’s pin design contest. These are only a few of many accomplishments and awards.

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