IT Support

CURRICULUM VITAE

AKSHAY D. PATIL.

A\P Nannaj Nort solapur Dist solapur,

Maharastra, India 413222.

Cell No : +91-942*******

Email-ID : *****.**********@*****.***

OBJECTIVE :

An aspiration to have the great career in the field of Computer Network Administration.

WORK EXPERIENCE :

As Hardware & Network Support Engineer :

At Mahale Computer Sales & Service, Solapur. 2010 to 2013

As Desktop Support Engineer

At Solanki E-Solutions Group of India Pvt Ltd. Pune April 2013 to April 2014

As Desktop Support Engineer

At CMS info. System Pvt. Limited Aug. 2014 to Dec2014

JOB DESCRIPTION

HARDWARE & NETWORK SUPPORT ENGINEER

Design and oversee the production of computer hardware equipment.

Test and re-test parts to ensure they work properly.

Identify and isolate defects.

Design and develop the software systems that control computers.

Design and test circuits and other electronic components.

Test work and refine processes.

Integrate components into the final design.

Evaluate the effectiveness of the design and change if necessary.

Estimate cost, reliability, and safety factors.

Use computers extensively to produce and analyze designs.

Generate specifications for parts.

Control the efficiency of processes.

Supervise technicians and other engineers during development phase.

Build, test and modify product prototypes.

Analyze information and recommend appropriate hardware to users.

Design support peripherals, including central processing units (CPUs), support logic, microprocessors, custom integrated circuits, and printers and disk drives.

Specify power supply requirements and configuration.

Retrieve data for analysis of system capabilities.

TECHNICAL SUPPORT ENGINEER

Installing and configuring computer hardware operating systems and applications.

Monitoring and maintaining computer systems and networks.

Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.

Troubleshooting system and network problems and diagnosing and solving hardware/software faults; replacing parts as required ; providing support, including procedural documentation and relevant reports.

Supporting the roll-out of new applications.

Setting up new users' accounts and profiles and dealing with password issues.

Responding within agreed time limits to call-outs.

Working continuously on a task until completion (or referral to third parties, if appropriate).

Prioritizing and managing many open cases at one time.

Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers; Testing and evaluating new technology.

Conducting electrical safety checks on computer equipment.

DESKTOP SUPPORT ENGINEER

Working technical knowledge of current protocols, operating systems and standards.

Ability to operate tools, components and peripheral accessories.

Microsoft Certified Technology

A+ and N+ - Huge experience

Software and Hardware Troubleshooting.

Windows XP, Windows 7, Windows 2000/2003/2008 experience.

Routers, switches and firewall experience

Control tools

Knowledge of all software applications used within the organization.

REMOTE SUPPORT ENGINEER

Install/ Manage and Maintain Desktop Operating Systems.

Install/configure mail clients.

Remote Management tools Log Mein Rescue, Net Meeting, Remote Desktop, Dam Ware, and Team Viewer.

Install Load/reload Office automation software.

REMOTE SUPPORT :

USA, UK, India, Singapore, Malaysia, Hong Kong, Install All OS

Windows 2003 Server

WinXP . Windows 7

All windows operating system

Windows Server

Installation of various operating systems

Managing network (Firewall, Switches, Wifi, LAN etc.)

Managing Windows Desktop and servers.

Managing Linux Desktop and servers.

Troubleshooting of hardware and software issues.

Complete LAN/WAN Management, Deployment and troubleshooting

Handle firewall (firewall setup, policy creation etc.)

Phabricator and mantis knowledge will get advantage.

ACADEMIC INFORMATION :

S.S.C Completed, Pune Board

H.S. C Completed, Pune Board

B.C.A. Completed Bharati Vidyapeeth university Pune

B.A Completed Yashwantrao Chavan Maharashtra Open University

CO-CURRICULAR :

Completing Diploma in Computer Hardwar and networking, From NIIT, Solapur.

Certification ;

CompTIA A+ certification.

CompTIA N+ certification.

MSCIT

STRENGTHS :

Self-confidence and interpersonal skills

Analytical and problem solving skills

Good communication (both verbal and written) skills

Planning and organising skills

Good administration management skills

Strong listening skills

PERSONAL DOSSIER :

Date of Birth : 11th Apr 1993

Gender : Male

Status : Single

Hobbies : Reading, Traveling, Music, Volleyball

Languages known : Marathi, Hindi and English.

Passport : Yes

AKSHAY D PATIL

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