Technical Support Microsoft Office
Resume:
Bishwas Dangol
Tokha Municipality Ward No-*, Kathmandu
Bagmati, Nepal 00977
Contacts: +977**********
D.O.B : October 24 1987
Email: *************@*****.***, *************@*******.*** Skype : bishwas.dangol
Seeking a position as the Technical Support Representative where my education and professional expertise skills can benefit for your company. Profile: 1. More than 5 years’ successful experience in customer service and support with recognized strengths in IT Supports as well as in Security System, problem-solving and trouble-shooting, planning and implementing proactive procedures and systems to avoid problems in the first place.
2. Possess solid computer skills: Microsoft Certified Solution Expert
(MCSE), Microsoft Certified Solution Associate (MCSA), Microsoft Certified Professional (MCP), Computer Hardware and Networking, Graphic design, Microsoft Office Package 2003.
3. Excellent working knowledge of Windows Server, Windows Operating Systems, Computer Hardware and Networking, Digital Video Recording, CCTV, Fingerprint Attendance Machine, Access Control Systems, PABX.
4. Ability to train, motivates, and supervises technical support to employees.
5. Maintaining all paperwork and documentation up-to-date to communicate appropriately with the Customers.
Expierence:
Zetta Incorporation
Jyatha, Kathmandu, Nepal
Technical Manager:
1. Designed the site drawings and installed
the system accordingly on the plans drawn
earlier in Corporate Offices like Banks,
Shopping Complex, Colleges and Private
Offices.
2. Installation and troubleshoot of Windows
Server Systems, Active Directory Domain
Service, DNS, DHCP Configurations.
3. Configuration of Router and Firewall.
4. Client-Server Maintenance, LAN/WAN
Network Configuration.
5. Server backup and antivirus installation.
6. Windows Operating Systems, Computer
Networks, Files & Printer Sharing Wireless
Networking Media, DVR, NVR, CCTV, IP
Camera, Fingerprint Time Attendance
Machine, Access Control System & PABX.
7. Providing Technical Supports on call basis.
Comtech Nepal Pvt.Ltd,
Dhobidhara, Putalisadak, Kathmandu, Nepal
Jan 2014 to till Now.
Dec 2012-Dec 2013
Technical Incharge:
1. Answering and responding to customer calls and
emails relating to their technical issues of DVR,
NVR, CCTV, IP Camera, Fingerprint Time
Attendance Machine, Access Control System &
PABX.
2. Designed the site drawings and installed the
system accordingly on the plans drawn earlier in
Corporate Offices like Banks, Shopping
Complex, Colleges and Private Offices.
3. Organized the network with the help of different types of networking and wireless devices such as:
Nano Station M2, Nano Station M5, Router, and
Switch with security products and then
connecting it to the main system.
4. Assisting and supporting technical staffs
providing latest technical trainings.
5. Recording all calls and questions relating to
technical problems in the internal call database.
6. Keeping up to date on latest trends and solutions in technology-related matters.
7. Providing technical support and assistance in
completion of projects in due time.
8. Providing technical support and assistance in
performing applications testing.
9. Providing technical support assistance for
desktop applications.
10. Providing technical support to technicians in
resolving and troubleshooting technical
problems.
11. Maintaining all paperwork and documentation
up-to-date to communicate and maintain healthy
customer relationship all times.
IT World Traders,
Siddhicharan Chowk, Ombahal, Newroad,
Kathmandu, Nepal
Dec2007-Jun 2009
Computer Hardware and Network Technician:
1. Install, configure, and maintain a variety of
computer equipment including computer
terminals, printers, modems, personal computers
and data communications equipment.
2. Installation of Windows operating systems and
other computer applications.
3. Determine source and nature of computer
malfunction using diagnostic and application
software.
4. Installing Operating system updates, patches,
service packs.
5. Troubleshooting problems in the network, like
virus attack, network etc
6. Supporting users for critical operating system
issues, printer sharing, Email account setup,
adding to domain. Installation and configuration
of various Antivirus Software.
Education: Informatics College, Kamalpokhari, Kathmandu, Nepal
Oct 2010-Sep 2011
International advanced Diploma: Network and
Computer Security- NCC Education, UK and
Informatics Education, Singapore.
Certification :
1. Microsoft Certified Solution Expert (MCSE)- BlackHawk
“College of Computer Studies”, Chabahil, Kathmanu, Nepal
Microsoft Windows Server installation, configuration and maintenance.
Active Directory Domain, DHCP, DNS configuration.
Configuration of router and firewall.
Server backup and anti-virus.
Client-server application maintenance
Microsoft Windows Server 2012 systems, end user
troubleshooting and repair
2. Diploma in Hardware & Networking – Global Institute Pvt. Ltd, Gongabu, Kathmandu, Nepal
Basic Computer Hardware Assembling
Installation of Windows Operating System
Troubleshoot of PC
Wired and wireless Network
Informatics College, Kamalpokhari, Kathmandu, Nepal International Diploma: Information Technology and
Communication-NCC Education, UK and Informatics
Education, Singapore.
Bishnumati Awasiya Higher Secondary School,
Gongabu, Kathmandu, Nepal
10+2- Higher Secondary Education Board (HSEB)
Dhrubatata English Madhyamik Vidhyalaya, Chapali
Gaun, Kathmandu, Nepal
School leaving Certificate (SLC)- His Majesty’s
Government (HMG)
Aug 2009-Sep 2010
Aug 2004- Oct 2006
1994- 2004
Files and Printer Sharing
3. Microsoft Office Package 2003 - Active Institute, Gongabu, Kathmandu, Nepal
Fundamental of Computers
Microsoft Office Word, Excel, Power Point
Adobe Photoshop, Internet and Email.
References:
1. Ashim Pokhrel
Comtech Nepal Pvt.Ltd,
Dhobidhara, Putalisadak, Kathmandu, Nepal
2. Manish Maharjan
IT World Traders,
Siddhicharan Chowk, Ombahal, Newroad,
Kathmandu, Nepal
3. Bikash Khadka
BlackHawk “College of Computer Studies”, Chabahil, Kathmandu, Nepal
Contact this candidate