Customer Service Office

Annette Clark

**** ********** ***** **. ********, GA 30152

770-***-**** ****************@***.***

OFFICE ADMINISTRATION/VOLUNTEER MANAGEMENT

CUSTOMER RELATIONS

PROFILE:

Results-oriented professional with a proven track record in all aspects of office administration.

Experienced coordinator of nonprofit programs including volunteer recruitment and management.

Skilled in resolving customer inquiries and issues increasing employer brand. Technically adept in Microsoft suites, social media and excel.

Creative abilities in special events that have drawn audiences of more than 5,000 individuals and organizations

EXPERIENCE:

Cobb County Government 1995 to Present (Retired)

Administrative Specialist II, Keep Cobb Beautiful

Responsible for maintaining a waste free environment in the county of Cobb, State of Georgia

Worked with a volunteer board of 21 volunteers that is designated by Cobb County commissioner.

Developed and marketed Adopt-a-Mile and Adopt-a-Mile Trail programs to increase brand awareness and engage volunteers via social media platforms.

Managed annual Christmas tree recycling at 9 Home Depot stores, and 4 parks, managed 300+ volunteers, collecting over 26,459 trees.

Recruited and trained volunteers.

Drafted annual program report for Director of Keep Cobb Beautiful.

Continuously monitored and responded to public inquiries to ensure the success of Keep Cobb Beautiful programs.

Created 7 new programs and events, including successful implementation of seven annual department programs and events with average attendance of 1400 volunteers.

Managed day-to-day office operations including ordering equipment, securing sites for programs, conducting site visits, ordering supplies for the office and volunteers, and maintaining files.

U.S. Navy Exchange 1993 to 1995

Customer Service Supervisor

Responsible for ensuring customer satisfaction, via superior customer services

Championed customer service strategies and managed customer service resolutions.

Lead a team of 9 individuals to achieve a 100% increase in customer satisfaction.

EDUCATION:

Florida Medical and Dental College, Medical Office Administrative Certificate

One of 4,000 employees to receive the Cobb County Government Customer Service Award twice

2015 I received Employee of the Year awarded through the state of Georgia

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