Client Services Technician/Technologist
Resume:
Reginald Spalding
**** ******* ***. ******, **. *0077-1131
acwogd@r.postjobfree.com
Technical Summary:
A+ Certification
MCP Certification
SCCM 2007/2012
Symantec Endpoint Protection 12.5
Windows Server 2000/2003/2008
Exchange Server 2000/2003/2007
Remote Desktop Mgr/Citrix GoTo Assist/TEAMVIEWER
Dell/IBM/HP Workstations/Laptops
MAC OS X /Ubuntu Linux
Office 2007/2010/2013
Call Heat Log & BMC Track IT 11.4 Help Desk Ticketing System
Implementing and configuring web applications (VPN, Polycom Web Conferencing, 8D)
Delivering software training (Office 2010)
Clinical background: laboratory etc. (Worked for Abbott Labs in TestPack division)
Working knowledge with Kronos Workforce Ready software for office workers at US Government
Professional Experience:
GTS / Chicago, IL. 04-2016- Current
Consultant working with desktop and mobile device support. I also helped refresh pc’s for St Francis Hospital. Provide support for a multitude of software. Interact with Doctors, Nurse and Hospital Staff to resolve daily tech issues. Tools and softwares dealt with include Call Heat Logging, Citrix Receiver, Office 2013, EPIC and Midas, SCCM 2007/2012, and I Phone/Android support. Document processes and solutions In Heat ticket system, Work with outside vendors to resolve PC and medical device issues.
Current duties in
Zeller Plastik/GCS; Libertyville, IL 10/2014-01/2016
Desktop Support Specialist
Assist in keeping 50+ laptop and desktop users running for manufacturing processes in a fast paced, quality focused environment
Configure, install and troubleshoot software including Office 2010, Polycom CMA Desktop, SAP, Barco Plantmaster, Solidworks, 8D Application, VPN Juniper Networks, MDT 2012/WSUS, CITRIX, Hyperion and Excel
Microsoft Office installation, troubleshooting and problem solving of Office 2007/2010 professional suite of products including Project and Visio
Utilize Active Directory to add computer accounts, move accounts into different OU's, edit file and folder permissions, and ensure user access for needed resources on mapped and shared drives
Networking includes diagnosing and troubleshooting network connections using DOS commands and NIC utilities
Utilize Microsoft diagnostic tools and install, configure and troubleshoot Symantec Antivirus products
Navy Region Midwest MWR/FFR Programs; Great Lakes, IL 12/2011-10/2014
POS/Computer Assistant
Maintained Micros and Dell Point of Sale hardware and software
MICROS and Rectrac software troubleshooting and updating performed
Assisted with the maintenance of the network including WAN connectivity
Obtained warranty parts and supplies for point of sale and credit card equipment
North Chicago Schools District 187 09/2000 – 11/2011
Network/PC Technician
Provided helpdesk and desktop support to 500+ users on TCP/IP based networks at 10+ schools
Maintained networking and software for servers that ran testing programs(AR, Waterford)
Troubleshot and fixed connectivity problems and computer malfunctions
Installed Windows Operating Systems, hard drives, CD-Roms, sound cards, etc.
Education:
College of Lake County; Grayslake, IL 1997-1999
AA in Multimedia Communications
Xavier University, Cincinnati, OH 1985-1989
BA in Communications
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