Customer Service Management
Resume:
RICKY J. APPLEWHITE
**** ***** **. *** ******* LA 70126 * 904-***-**** * ************@*****.***
PROFESSIONAL PROFILE
Experienced in the areas of Management, Customer Service and Sales. Other skills include Culinary and the ability to organize and maintain accurate, complete and current records as required by policies and procedures. Possess strong interpersonal skills, teachable, flexible and leadership skills.
EDUCATION
University of Phoenix Jacksonville, FL
Business Management 2011- Present
The Art Institute of Houston Houston, TX
Hotel Restaurant and Catering Management 2004 – 2006
San Antonio College San Antonio, TX
Business 1988 – 1990
EMPLOYMENT
Omni Royal Hotels New Orleans, LA
Night Audit/Guest Service Agent 2013 – Present
●Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
●Set up accurate accounts for each guest checking in according to their preferences.
●Accommodate room changes expediently.
●Be actively engaged with our guests and deliver memorable guests experiences.
● Preparation of daily reports and distribution as directed.
● Accurate preparation of VIP, complimentary, house use rooms, and out of order lists
● Balancing of daily postings and revenue.
● Document errors made by cash handling auditors.
● Be familiar with all systems and equipment as related to the Front Office (EPITOME, Opera, GoConcierge, Synergy, and Vingcard Vision.
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