Customer Service Manager

MI CHELLE MCDANI EL

316-***-**** ***********@*****.***

MM

1

Professional Summary

To obtain a position that utilizes my skills as a marketer and emphasizes my communication skills, my ability to be detail oriented, an effective problem solver and a key leader in business development. I can be well motivated and reliable and would like the chance to show that I am effective time manager that is well organized. Profile

My past 12 years have been extremely busy. I helped to build Paw Prints POD, which is a “Print On Demand” company that represents 5 publishing companies and a little over 100 independent authors worldwide. I have also continued to adjust the company as the publishing world has changed, moving us into e-book and audio book services. I also was involved in rebuilding an e-publishing company into a highly successful business that has managed to survive a turbulent economic climate.

Key Strengths

Teambuilding & Supervision

Dependable, Adaptable & Honest

Spreadsheet & Database Input

Goal Oriented & Problem Solver

Accounts Payable & Receivable

Incident & Mileage Reports

Policies, Procedures & Training

Market Analysis & Implementation

Records & Inventory Management

Expense Reduction

Text Formatting

Excellent Communication Skills

Highlights of Experience

*5 years public relations and marketing experience and 2 years media sales and production experience

*Over 10 years of experience fulfilling management responsibilities with a major national retail chain outlet with experience in all phases of store operations

*Scheduling, planning, and coordinating refurbishment or complete store set up prior to initial opening per blueprint specifications

*Working within budget constraints and using financial analysis, financial reporting

*Employee management experience in recruiting, training, motivating, evaluating and developing staff

*Experience with IBM compatibles

*Three years of experience fulfilling responsibilities with major retail service companies Education

Wichita State University

Bachelor of Arts Degree in Advertising & Public Relations Emphasis: Motivational Speaking & Crisis Management MI CHELLE MCDANI EL

316-***-**** ***********@*****.***

MM

2

Employment History

H & R Block – Tax Professional October 2013 to

Present

Trained in tax law and preparation

Assist customers with completing and understanding tax forms and filing as well as assist in financial directives for refunds and balances due

Help to maintain schedules and answer customer concerns. Paw Prints POD - Public Relations Manager August 2001 to August 2015

Opened and setup marketing venues for books

Researched local, regional, national and international markets for complete understanding of trends, opportunities and regulations summaries

Trained clients in the best ways to manage their marketing efforts

Web maintenance, business proposal writing, grant and angel investor research and application, customer service, client relations, market development and product expansion efforts Life Preparatory Academy - Music Director September 2013 to May 2016

Developed an appreciation of music and cultivated musical and acting abilities for students from first through eighth grade through special program and dramatic musical development

Organized and prepared programs to showcase student abilities Kmart Corporation - Store Developer and Trainer February 1997 to July 1999

Extended corporate presence in new and existing areas through expansion and merchandising of outlets

Reassured compliance with federal, state and local regulations governing the construction and performance of new or remodeled facilities

Interviewed and trained employees on corporate policies and procedures, managed employee time and schedules, oversaw employee conduct and worked within corporate budget constraints

Maximized marketability of products through product placement and maintenance WHLT Channel 22 CBS - Sales Manager / Producer January 1995 to February 1997

Provided clients with advertising in television outlets

Produced timely and effective advertising and marketing strategies to maximize effectiveness and success in the local marketplace

Established and maintained business credit accounts and collect on delinquent accounts

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