Engineer Manager
Resume:
EXPERIENCE SUMMARY
Over **+ years of experience in IT, and have an experience in management of Microsoft family
Strong troubleshooting and analytical skills in Telco environment
Be a strong team player, willingness to learn and share all the time
Experience in managing large server farm environment
Experience with strong hands-on MS products: Windows 2008 with Active Directory, IIS/.NET, NLB, Clustering, SQL, MOM/SCOM, ADS, windows security environment with PKI, DRM, etc
Knowledge in Firewall, load balancers
Should be able to work in pressured environment
Knowledge of digital television standards like DVB, DTT, MPEG-2/4, H.264
Multi-Vendor Support Experience
Content Delivery Network[CDN]Support experience
ACADEMICS
B.C.A - Bachelor of Computer Applications, Madras University, Chennai (2002)
Diploma in Computer Technology, Directorate of Technical Education(DOTE), Madras (1998)
Doing Master of Business Administration (MBA) -Systems
PROFESSIONAL CERTIFICATES
Microsoft Mediaroom Professional – MS IPTV
Microsoft Certified Professional
ITIL Foundation Certified - Information Systems Examinations Board
TRAINING & WORKSHOP
Microsoft Scalability Test Framework (MSTF) for Testing Mediaroom huge environment.
Deployment of OS and Mediaroom through Automated Deployment Service (ADS).
Installing and Configuring of Certificate Services CA/IPSec.
Installation and Configuration of MS-Cluster Services/SAN/NLB
Setting up the Database MS-SQL Server 2008.
Deployment of Microsoft Mediaroom and Validation.
WORK HISTORY
Duration
Organization
Designation
September 2014 to Till date
Alcatel-Lucent Singapore Pte Ltd
Senior Technical Support Engineer (Lead)
December 2013 to August 2014
Ericsson Global India Ltd
Senior Solution Integrator (SSI)
January 2011 to November 2011
Alcatel-Lucent India Pte Ltd
Technical Lead
December 2008 to December 2010
Sun Technology Integrators Pvt. Ltd, Bangalore
Senior Systems Engineer
November 2007 to December 2008
Tech Mahindra Ltd, Pune
Senior Network Engineer
April 2006 to October 2007
CCAT LTD, Coimbatore
System Engineer
July 2005 to March 2006
Soft Logic Systems Ltd, Chennai
Technical Executive
July 2002 to July 2005
General Computer India (P) Ltd
Chennai
System Administrator
WORK EXPERIENCE
Alcatel-Lucent Singapore PTE Ltd, Singapore
06, September, 2014 (Till Date)
Singtel Telecom Project (Mediaroom - IPTV)
Providing leadership for all technical aspects of diagnosis, restore and recovery
Partners with On-call Engineer to provide periodic status and prognosis for restore/recover
Identifying potential solutions/ Executes action plans
Identifying and engaging other subject matter expert (SMEs) for recovery
Have good knowledge on L2/L3 support structure and experts
Giving support for Poster service through Content Delivery Network [CDN]
During Outage:
Collects logs and other data to prepare for RCA
Creates RCA report in partnership with level 3 Engineer when needed
Engages Product Group TEC (Level 3) or 3rd party Development as required to develop root cause and corrective action (Product Group level 3 or level 4 teams)
Supports the PBG Quality Manager to drive fix delivery
Support the MSN/TCA to follow up with Customer (along with on-call Engineer and outage manager as needed)
Ericsson Global India Ltd, India
12 December, 2013 – 06, August, 2014 (9 months)
Lab Development
We have created ONE Lab Setup for the testing purpose.
Mediaroom 2.0
Automated deployment for Mediaroom 2.0
Mediaroom Data services
Play ready
Team Development
We conducted training for the new team members
Alcatel-Lucent India Ltd, India
06, January, 2011 – 11, December 2013 (3 years)
MMI-GCC Project
Handled Tier -2/3 customers for North American sites and SingTel (Singapore Telecom Ltd)
Suceesfully completed Mediaroom scalability team for Alcatel owned project ONYX.
Onyx has various kind of functionality integrated with Mediaroom 2.0
(May-Dec ‘11)
Mediaroom 2.0
Automated deploymentation for Mediaroom 2.0
Mediaroom Data services
Play ready
Multiscreen functionality like Mobile (Apple, Android and Windows), PC client and STB
CDN
Velocix
Comm Gateway (Notification only)
Light Fulfillment (LF)
Sun Technologies Integrators P Ltd, Bangalore
December 2008 – 30-Dec-2010 (24 months)
MS-IPTV Project
Got trained in Alcatel-Lucent, Plano-Texas for 3 months in IPTV in Pre OS-Deployment and Migration/Up-gradation of firmware for Sun Servers
Installing and Configuring OS Deployment for Microsoft IPTV.
Installing Certificate Services CA /IPSec.
Configuring SAN Storage.
Installing and Configuring SQL 2005 Servers in the Clustering Environment.
Testing all the Installed OS, Applications & Configuration.
Upgrading the existing IPTV infrastructure to Lightspeed NR7.0.1 (NR7.2A).
Upgrading IPTV infrastructure with new updates provided by AT&T.
Upgrading of the BIOS, SP and LSI on the existing VHO Servers (SUN Servers - X4100).
Tech Mahindra Limited, Pune
November 2007 – December 2008 (14 months)
MS-IPTV Project
Deploying Microsoft Mediaroom Architecture 1.1 SP3.2 distributed environment
Validating OS and Mediaroom Deployment
Installing and Configuring Media room Personal Server
Developing MR1.3 distributed in Environment for R&d department
Mediaroom Testing – Functionality, System Integration Testing
CCAT LTD, Coimbatore (18 Months)
April 2006 – October 2007
System Engineer in TATA South-East Asia Ltd, Hong Kong & China
Installing and Configuring Windows and Red Hat Platforms
Planning Mass roll-outs of OS Applications ( ADS, RIS NORTON, POWER QUEST )
Migration from 2000 servers to 2003 servers through Remote.
Ensuring of Daily, weekly and monthly backups of Mail, Database and Data servers.
Implementation and Administration of ADS, Group policies & Security patches.
Administration of Dictation Servers and Related Software Application
Soft Logic System Private Ltd, Chennai (9 Months)
July 2005 to March 2006
Technical Executive
System administration of Windows 2000, 2003/NT.
Installation and troubleshooting of HP Servers & IBM X Series Servers.
Installing and Configuring Network printers.
Operating System installation over the network using RIS Server (Remoter Installation Service).
Coordinate with customers/application support team for quarterly patch installation in Windows system.
Look-after system problems encountered before/ during/after the patch installation
Configuring servers using RAID.
Microsoft patches installation using WSUS and SUS server.
Implementing server-monitoring tools to monitor critical servers give alert through Email.
General Computer India (P) Ltd, Chennai (36 Months)
July 2002 to July 2005
System Administrator
Manitaining middle level IT environment with Oracle 9i and SQL 2000
Installing and configuring Windows Server platform operating system.
Generic server maintenance...etc
Personal Details
Father Name : S.Pothilingam
Date of Birth : 03-Mar-1976
Residential Address : Unit# 7-0524, Block-195C,
Punggol Road, Singapore - 823195
Email-id : *********@**********.***
Hand Phone : +65- 96467812
: +65- 94479496
Marital Status : Married
Passport : H6729510 (Having valid business visa for USA)
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