Engineering Customer Service

Fern Wolfgang Cobián

**** ***** ****, ***#*** Mobile: 714-***-****

Irvine, CA 92606 ************@*****.***

Proactive and resourceful managerial engineer with 20+ years of comprehensive construction experience. Well versed in all stages of architectural engineering (commercial, industrial, residential, and site development) from initial planning to final punch-walk. Looking for a position that makes use of my program management, strategic planning, team building, customer relations, structural design, risk management, cost reduction, and process efficiency enhancement skills. PROFESSIONAL EXPERIENCE

Operations Manager – Benchmark FR, Santa Ana, CA (March 2011-April 2016) Provided guidance and structure to staff members:

• Managed shipping & receiving, warehouse, and sewing departments.

• Handled conflict management between employees and solved problems to increase employee morale. Streamlined processes and implemented office protocols for increasing office efficiency and safety:

• Implemented new sewing workflow and maintenance protocol that decreased downtime of machines from 3 day major repairs to fitting between projects and maintaining constant workflow.

• Implemented regular maintenance schedules and safety procedures that prevented any future major sewing department accidents.

Improved customer relations & customer retention:

• Implemented new customer repair protocol that tracked timeliness of repairs and kept customers apprised of their orders, resulting in complaints decreasing by 75%.

• Provided superior customer support working with them to provide alternatives for backordered items, preventing 5% loss of sales to competitors.

• Enhanced sales by providing reorder points to inventory stock for core and seasonal garments and accessories. Level loading manufacturing & reducing rush jobs by 20%. Forecasting & managing safety garment inventory:

• Forecasted domestic and import stock for $1M+ of inventory. Reduced warehouse inventory by 2 weeks. Purchasing & receiving:

• Generated purchase orders, managed scheduling, and coordinated shipments with domestic and overseas vendors and freight companies. Reducing lead time by 10%.

• Process customer returns for credit memos. Conducted Quality Control checks for shipments received into inventory, leading to a reduction of returns by 15%. Inventory Manager – MB Technical Services, Anaheim, CA (March 2009-February 2011) Brought on to improve customer relations and improve processes for a small company:

• Preformed residential and commercial computer network installations as field assistant to better understand process prior to making process enhancements.

• Enhanced customer service and appointment scheduling process. Led to fewer rescheduled appointments (drop of 5%) and more positive customer reviews.

• Managed warehouse inventory, reducing in-house inventory by 3 weeks. EDUCATION & CERTIFICATION

Bachelors of Science: Architectural Engineering (March 1990) California Polytechnic State University, San Luis Obispo. Engineering License: EIT Certification (July 1993) National Council of Examiners for Engineering and Surveying PROFESSIONAL EXPERIENCE (continued)

Project Engineer – Kramer Structural Engineers, Inc., Tustin, CA (October 2002- March 2009) Program Management:

• Planned and coordinated with the Building Department and developer.

• Created site evaluation reports to determine if locations were suitable for structures.

• Coordinated with and between Fire Protection, mechanical, electrical, and architectural personnel.

• Inspected construction site visits for compliance from kick-off to punch-walk. Engineering Design:

• Designed concrete Tilt-up distribution facility structures in San Bernardino and Upland area.

• Engineered retaining walls, retention walls, and screen walls.

• Determined structural details for monuments and recreation structures. Code Compliance:

• Provided seismic AutoCAD structural details for drag-strut connections in re-entrant corner conditions.

• Reviewed geotechnical and environmental reports for evaluations.

• Delivered structural specifications for timber and steel grades, Tilt-Up & foundation concrete mixes, steel fasteners, and required construction site inspections. Project Manager – Barry Levin and Associates, Irvine, CA (March 1990-October 2002) Program Management:

• Managed structural design and planning of Home Depot stores and Day-Labor facilities from roof to foundation in California, Washington, Nevada, Arizona, New Mexico, Idaho, and Colorado.

• Planning and coordination with the Building Department and developer.

• Coordinated with Fire Protection; mechanical, electrical, and architectural disciplines; and consultants.

• Visited construction sites for inspection, compliance, and evaluation reports from kick-off to punch-walk. Process Improvement & Enhanced Efficiency:

• Developed computer programs to aid in complex structural calculations required for engineering design of wood diaphragm and ledger wall anchorage – saving 2 to 3 hours per calculation of engineering time and expense.

Engineering Design:

• Engineered retaining walls, retention walls, and screen walls.

• Provided AutoCAD structural details and plans.

• Provided structural specifications for timber and steel grades, Tilt-Up & foundation concrete mixes, steel fasteners, and required construction site inspections.

• Review of geotechnical and environmental reports for evaluations. Project Engineer – Steve Mezey & Associates, Van Nuys, CA (June 1989- February 1990) Engineering Design & Schedule Management:

• Designed unique custom homes in Los Angeles and maintaining schedules.

• Architectural and consultant guidance for positive project development.

• Developed economical and construction friendly standard engineering details.

• Drafted hand drawn structural details and plans.

• Provided structural specifications for timber & steel grades, concrete mixes, and steel fasteners. SKILLS

Knowledge of Building Codes: International Building Code, California Building Code, AISC, NDS, ICC-ES Computer: MS Office (Word, Excel, Outlook), QuickBooks, Auto CAD, Enercalc, RetainPro, Risa 3d, Computer Networking, PC & Mac

Bilingual: English & Spanish

Audio Visual Equipment: Sound Systems, Recording, Projectors Musical Instruments: Guitar, Oud (Arabic lute), Setar (Persian Lute), Bagpipe (Spanish & German)

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