Customer Service Representative
Resume:
April M. Koonce
La Porte TX *****
***********@*****.***
Professional Summary:
Buyer I, Expeditor, Production Planner, Billing and Customer Service Representative with 10+ years’ experience.
Skill Highlights:
-Buyer / Purchaser
-Expeditor
-Billing Experience
-Strong organizational skills
-Sharp problem solver
-Courteous demeanor
-Active listening and communication skills
-Energetic work attitude
-Inventory control familiarity and experience
-Customer service expert
-Adaptive strong team player
-Managing
Computer Skills:
-Microsoft Excel - Intermediate
-Microsoft Office Suite – Intermediate Level
-Microsoft Outlook - Expert
-Microsoft PowerPoint – Intermediate
-Microsoft Word - Expert
-Type 60+ WPM
-Syteline
-Lotus
Work Experience:
Best Pump Works / DXP – 8885 Monroe Rd
Houston TX 77061
Rebecca Su-Junis 713-***-**** Ext#369
October 2013 – April 2016: Purchaser / Expeditor / Billing / Production Planning
Purchasing / Buyer: Quoting and purchasing for our production team on materials needed to start, complete, or finish orders. Steel, electric, nuts, bolts, couplings, bowls, bells, impellers, transmitters, motors, seals, seal systems, shafts, O-rings, enclosures, Colfax, IMO, Grundfos, Allweiler, Scot Pumps, Vertiflo, Baldor, Tuthill, John Crane, Momentum, etc. Maintained vendor contracts and prices.
Expeditor / Production Planner: Critical ship date or rush orders required POs cut to that Job to be expedited to arrive earlier than normal lead times, while still maintaining cost efficient prices and freight charges. Kept production running on time and smoothly.
Progressive Billing: Special billing instructions noted on a customer’s PO for payment terms. Example: 25% Due on Order Entry, 50% due upon receipt of Major Components (Motors, Seals, Impellers, Bowls, Casings, etc) and 25% upon shipment. I monitored and billed for every special terms order in Houston and Shreveport locations, ensuring customers POs stayed revised to reflect correct amount if changes are generated via customer or per production.
Olympus NDT- 12569 Gulf Freeway
Houston, TX 77034
Katie Fosher: 781-***-****
July 2012 – Oct 2013: Receptionist / Houston Inside Sales Coordinator / Inventory Control
Customer service representative: Duties include generating quotes, sales orders, processing purchase orders, invoicing and inventory reports in Excel with data from varies sources, maintaining a 100% accuracy rate. Building client and business relationships, earning a reputation for quality customer care service by meeting and exceeding customer’s expectations. Organized and maintains Inventory stock levels for our Houston office. Keeping track of our outside sales team members time during open business days. Ensuring their time is accountable and accounted for during the weeks. Manage office phone system, Contactual, confirming customers are connected to the correct representative in timely manner. Input our North America Companies NAIC codes. Create new opportunities for our outside sales team. Order all office supplies and maintain work stations. Set up and take down for any and all conferences, meetings, or training events. Assisted other team member’s complete tasks that contribute to the success of our company, and customer service.
Bayshore Medical Center (Hospital) – Pasadena, TX
Roberta Consivera: 713-***-****
June 2006 – March 2007: EMT- Basic
Catheters, IV blood draws, Patient Care, EKG's, 100% accurate documentation, cleaning and preparing of hospital rooms. Documenting all patient care activities, complaints, and concerns . Briefing doctor on duty before patient exams.
Aqua Solutions, INC – 6913 Hwy 225
Deer Park, TX
Jeff Howard: 713-***-****
October 2002 – August 2005: Customer Service Representative (CSR)
Managed quality communication, customer support and product representation to each client. Interacted with customers and retail buyers to follow-up on current orders, shipping,statuses updates and expedited orders. Cross-trained and provided back-up for other customer service representatives when needed.
Education:
La Porte High School: Graduate of 2003
Emergency Consultants, Inc: Graduated 2008 – EMT: Basic
San Jacinto College - Central: Associate of Arts Degree: 2012
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