Management Project

Farhath Banu

Profile

Associate Manager/Senior System Analyst in UAT, Incident and problem management of applications. Have around 10+ years of experience with 6+ years in ITSM and UAT. Have been one of the active members of the Avanade Application Factory (Accenture) who specializes in Application Packaging, Manual and Automated Remediation, Problem management of complex apps, Application deployment through SCCM 2007, Citrix and Application Virtualization concepts. Have been a part of various projects and has over vast experience in ITSM serving to multiple clients geographically spread across numerous locations.

Roles and Responsibilities in a Project

•Coordinating with customer on all technical and process issues.

•Leading the problem management team by resolving complex apps escalated by client

•Reviewing the Packaged apps as part of QA team.

•Mobilizing activity completion at project start.

•Assigning and aligning tasks of various activities within the team.

•Monitoring the tasks and reporting the same in reporting tools

•Engaging and managing resources within the team.

•Examining the compatibility status of the applications using Change BASE and APPDNA, generating reports and storing them in the database.

•Responsible for the overall cycle of app packaging process, clarifying any technical or process or standard related queries.

•Participating in daily calls with onshore\client with regards to application status\reporting daily and weekly status and assignment of work.

•Delivering assigned packages on time and resolving any UAT issues reported by applying change fixes.

•Upgrading current Windows XP client proprietary tools like COM Registration, Inproccheck, Check ISM Against MM, MICE Circus, Hardcoded String Checker, COP Utility and StartAppsv5.6 Tool to Windows 7 using .Net which are used for validating the packages created as per client standards and monitoring them on various builds.

•Enhancing and customizing the workflow tool to track the application progress from the discovery phase to end user testing.

•Analyzing WISE scripts of old applications running on Windows XP and recoding them for Windows 7.

•Doing source validation and remediation for all the applications to maintain the internal consistency of its functionality for all users.

•Identifying the integrity of applications on Windows 7 with respect to files, registries and ActiveX components on various WebPages.

•Involving in packaging life cycle like Rationalization, Remediation, Packaging, App-V, QA, Deployment and End User testing(UAT).

•Overlooking the charge and billing details of the team

•Preparing the weekly status report and highlighting the risks if any to the customer.

Skills

Remediation: ACT, Change BASE AOK, AppDNA

Packaging: AdminStudio 10.0, Orca, Wise Package Studio7.0, Discovery Tool

Virtualization: Microsoft App-V, InstallShield Virtualization Module

Deployment Tools: Microsoft SCCM, EMS (Enterprise Management System)

Database: SQL Server, Oracle

Desktop Virtualization: Microsoft Virtual PC, Oracle Virtual Box

Operating System: Windows XP, Windows 7, Windows 8

Troubleshooting Tools: Picture Taker, ProcessMon, InstallRite, Beyond Compare, Dependency Walker

Certifications

ITIL Certified.

Microsoft Certified Technology Specialist: MCTS – Windows 7, Configuring certified.

Windows 8, Configuring certified

Microsoft Certified Technology Specialist – System Centre Configuration Manager, Configuration

Trainings

Trained on Citrix XenApp

Trained on SCCM R3.

Trained on APPDNA

Accenture Project Management (PPSM)

Professional Experience

Accenture (Avanade) Oct 2010 – Nov 2015

Client: QBE and Vale

Job Title: Problem Management Analyst

Responsibilities:

•End to End Project Delivery and operations Management.

•Identified the critical path activities (repository access issues, HPCA access issues, RDP, etc.) and closed one by one.

•Identified issues with complex apps and helped in resolving the same by leading the problem management team

•Identified the dependences activities (which are bringing the productivity down and closely worked with the onshore to remove or mitigate the dependence.

•Nurturing Team Leads in keeping checks in each and every phase and also focused on addressing the issues proactively.

•Analyzing the project in all the angles to drive effectively and efficient performance.

•Identifying resources for Rewards and Reorganization.

•Driving and Performing Value added services to the deliverables as a process improvement, quality improvement by developing automation tools, introducing the quality check process.

•Validate the all the knowledge articles, Process documents (Citrix/Dynamic ops) and checklists prepared by the team and ensuring any change in process and standards should be updated.

•Validating the Automation tools developed by the team and getting approval from the client on the same.

•Consolidating, Validating the RCA.

•Taking respective preventive actions and reporting to the stakeholders.

•Performing Internal defect Analysis and coming up with the DPP.

•Having security audits every quarter.

•Managing the resource Ramp up and Ramp down base on the business call.

•Performing team building activities.

•Evaluated and identified the SME's from the projects and providing SME support activities like developing proficiency, Knowledge sharing session for the entire team and monitoring and tracking the same

•Extensively managing Cross Skilling (SCCM, SharePoint & Accelerate, SQL Server) Tracker across the locations in preparing the team on additional skills and updating as it goes.

•Testing and troubleshooting the newer pilot builds by updating the existing packages and passing on the results to the imaging and desktop support team.

•Analyzing, installs and configuration of applications; troubleshooting network problems, and monitors and evaluates system performance.

•Providing virtualization solutions to the conventional packaging environment.

•Applying very best practices on the process to provide effective and efficient solutions to address quality and productivity.

Client: CVS

Job Title: Problem Management Analyst

Responsibilities:

•The Project scope included identifying the business applications running on Windows XP platform to the new Windows 7 64 bit platform. This includes various phases,

oCompatibility assessment

oApplication packaging on Win7 platform.

oApplication sequencing using App-V 5.0 SP1.

oProblem management

oEnd user Testing

oChange release Management.

oThe project involved working on 4 different clients at a given time and packaging the applications according to the client defined standards.

oApplications were packaged and tested on win 7 and also compatibility assessment was done on WIN 8 environment.

oLeading the Problem management team from IDC which meant troubleshoot and deliver complex applications which were unable to deliver using conventional ways of packaging.

oAssessment of apps that could not be migrated to WIN 8 and help and follow with Vendor to analyze the same.

oDaily and weekly reporting of Targets.

oHaving Review of super complex apps with SME Group.

oBuilding up the knowledge base and worked closely on Automation tools to help CI matrix.

Client: Electrabel /MCS

Job Title: System Analyst

Responsibilities:

•The Project scope includes identifying the business applications running on Windows XP platform to the new Windows 7 64 bit platform. This includes various phases,

oTools Migration

oTools Customization

oApplication Inventory

oApplication Info gathering

oCompatibility assessment

oIncident and problem management

oApplication packaging on Win7 platform.

oApplication Sequencing

oEnd user Testing

oChange release Management

•The Tools phase includes COM Registration, Inproccheck, Check ISM Against MM, and MICE Circus using .Net and ACA.Net framework to Windows 7 and monitoring them on various builds.

•Developing wrappers for configuring the application behavior during deployment.

•Developing new releases for in-house applications.

•Enhancing the workflow tool.

•Remediation using APPDNA.

•Configuring virtual machines.

•Packaging using AdminStudio 10.

•App-V using Install Shield Virtualization Module and Microsoft Sequencer 4.6 Sp1.

•Isolating the applications using COM Registration tool.

•Identifying the registry conflicts on the build using Inproccheck tool.

•End user testing

Client: Teliasonera

Job Title: Team lead problem management

Responsibilities:

•Leading the Problem management team from IDC which meant troubleshoot and deliver complex applications which were unable to be delivered using conventional ways of packaging.

•Regular interaction with the end users to understand their requirements from the app once it has been migrated to the new platform and let them propose effective test cases for the applications. It also included convincing the client to choose an alternative for the application, if the functionality failed on the new platform and no support or a work around was available.

•Regular interaction and inputs to the packaging team so as to assist and help them take decisions on whether an application was to be virtualized packaged or needed a shim in particular.

•Interacting with users and scheduling the UAT and preparation of machines and resolving any conflicts seen during testing and on mail co-coordinating with onshore.

•Reporting the Weekly and daily status of apps at offshore.

•UAT Handling of all apps delivered from offshore until they are signed off and released to production.

•Handling all changes for apps released to production and rescheduling UAT with them on weekly basis

•Tracking the targets for UAT sign offs and apps released to production weekly and monthly.

Tyco Electronics (Erstwhile ADC) Jun 2009 – Sep 2010

Job Title: System Analyst

Responsibilities:

•The Project scope included packaging of applications on windows XP and applying Microsoft release updates or patches on desktops.

oCompatibility assessment of applications

oApplication packaging on Win XP platform.

oEnd user Testing

oChange release Management or applying updates using transforms.

oApplying Microsoft released patches on user systems through WSUS.

oHaving Review of super complex apps with SME Group.

oBuilding up the knowledge base and worked closely on Automation tools to help

Tata Consultancy Services (TCS) Apr 2005 – Mar 2009

Client: Lehman Brothers

Job Title: Assistant Systems Analyst/ Systems Analyst

Responsibilities:

•Source validation of applications on vanilla build and customer image.

•Application Packaging on WIN XP and WIN 2003 using the customer in house developed tool.

•Preparing manifest files for all register able components and applying these file during application build to package the application.

•Testing XP packaged apps on win 2003 and making them Citrix enabled and publishing of apps on the Citrix farm.

•Working on change apps or update apps and testing with previous app deployed.

Digital global Soft Jun 2003 – Mar 2005

Job Title: Trainee/Technical Software Engineer

Responsibilities:

•Learning the basics concepts of packaging and VB scripting

•Learning the wise package studio tool

•Packaging of simple applications and testing it on WIN XP.

•Doing source validation and preparing the install documents.

•Sending of query mails to customers with respect to installation and tracking them to closure.

Education

Bachelor of Engineering, Electronics and communication.

Gulbarga University

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