Customer Service Sales

Tanhya M. Kolans

** ********* ***, ********, ** *9673 248-***-**** *******@*****.***

Summary

Motivated, innovative, professional self-starter with more than 8 years of customer service, training, and Managerial experience within a social services setting, retail setting and healthcare setting. Skills in quality improvement reviews, auditing, policy-making, regulation and review. Experienced in adult training and education.

Education

ECPI University July 2013–December 2015

B.S. Healthcare Administration

GPA: 3.65

Phi Theta Kappa Honors Society Member & 2014 Student Ambassador

Professional Experience

Ettain Group March 2016 – Present

Credentialed Epic Trainer – ADT and Prelude

Training Carolinas Healthcare System employees on Epic System

Experienced in group and one-on-one training with system users

Assisting in Patient Appointment and Patient Registration conversions from current system to the new Epic System

Assisting with System Go-Live floor support, Incident Line, and Help Desk at multiple Hospitals, Clinics, and Laboratory facilities.

Familiar with ICD-10 Codes and other Epic modules such as Cadence and Billing

David’s Bridal Circle of Excellence 2013–2016

Wedding Consultant and Customer Service Representative

Recognized in the Circle of Excellence for meeting sales goals; Circle of Excellence is an honor given to Part-Time Sales Associates hitting or exceeding $175,000 in annual sales.

Train new staff on policies, procedures, merchandise, and vendors

Shipping and Receiving procedures

Place and track customer orders

Organize daily consultant/customer charts

Schedule appointments

Promotions at Bridal Shows

Aerie Engineering August 2015–October 2015

Intern in Compliance/Joint Commission

Wrote and created training materials on how to translate Joint Commission and Compliance jargon, regulations, and testing for Greenville Health System and St. Francis Health System. Manual was given to all Aerie Engineering Employees working with GHS and St. Francis as well as compliance engineers within both hospital systems.

Held in-office meetings to train coworkers on Joint Commission and Compliance

Developed Joint Commission Excel spreadsheets for client proposals.

Knowledgeable about the National Fire Protection Association

Doctors Express Urgent Care July 2014–August 2014

Intern in Facility Administration

Trained on DocuTAP Electronic Health Record System. Registered new patients in an urgent care setting.

Understanding of how Electronic Health Records use encryption to protect sensitive information.

Formatted necessary forms for the opening of new medical offices. Organized and updated current office forms.

HIPAA Knowledge

Participated in OSHA webinar

Filed paperwork with insurance companies and followed up with patients in regards to balances owed based on services received.

Greenville Literacy Association ESL Tutor/Instructor, GED Class Tutor/Instructor March 2014–July 2014

Federal Work Study

Taught groups of 10 - 15 in English as a Second Language and GED coursework

Tutored students one on one in areas of study needing more attention; English, arithmetic, writing, reading skills

Assessed students against practice GED

Provided students with graded assignments to measure progress

Greenville County Recreation District 2007–2013

Admissions Manager

Produced an on-site Occupational Safety and Health Administration binder to ensure compliance. Updated current OSHA Binders at existing facilities.

Hosted employee training sessions for seasonal and year-round staff on policies and procedures

Logged daily admissions, bank deposits

League registration

Group Ice Skating instructor

Promotions at local recreation events

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