Customer Service Microsoft Office
Resume:
Adrienne Simon
Houston, TX *****
*********@*****.***
Summary
Well-organized, punctual and efficient.
Outstanding analytical, problem-solving, and troubleshooting ability.
Superior communication (oral and written), customer service and interpersonal skills.
Both independent and team worker, as required.
Experience: US Census Houston, Texas
Enumerator April 2016 to June 2016
Collect and protect confidential information from citizens.
Work efficiently so that case load is resolved each day.
CAR Research XRM Houston, Texas
Technical Support May 2015 to March 2016
Provide business-clients with efficient support – Respond to phone calls, emails, and remote request.
Install software, configured and tested customer PC’s, analyzed functionality of peripheral appendages.
Work closely and effectively with vendors to replace/repair defective hardware and software.
Comcast Houston, Texas
Technician/CAE 2 April 2013 to July 2014
Responsible for answering incoming calls regarding technical questions and problem resolution related to Comcast products as well as customer equipment.
Handle billing overflow calls. Minimize and/or reduce truck rolls.
Offer Comcast products and services to meet customer needs. Relate well to the customer, think and exercise sound judgment, and act responsibly in the customer’s and the company’s best interest.
LWT Construction Katy, Texas
Administrative Assistant December 2009 to March 2013
Office services included personnel, budget preparation, and housekeeping.
Interviewed job applicants, conducted orientation of new employees and planned training programs.
Crednology Inc. Houston, Texas
Customer Service Representative August 2007 to November 2009
Answered customer's telephone, mail and in-person inquiries and directed customers to appropriate sales area.
Investigated and corrected errors, following customer and establishment records and using calculator and computer.
Education: Cypress Ridge High School Houston, Texas
Diploma 2005
Certifications: Visual C++ Programming, Windows XP Professional, Microsoft Office XP, TWIC
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