Customer Service Manager
Resume:
Profile
Customer service oriented and professionally trained with experience
ensuring high standards of culturally competent care for a variety of clients with diverse needs.
Experience
CLINIQUE Beauty Advisor, Salam Studios & Stores, LLC; Dubai, United Arab, Emirates - Jan 2007-Jun 2016
Manages the counter sales, reports, inventory and counter events. Provides skin care and make up consultations and demonstration. Provides accurate product and merchandise information to clients. Called clients to confirm upcoming appointments and followed through with clients requests in a timely manner. Worked directly with departments and management to achieve results.
Ophthalmic Nurse Assistant, Eye Referral Center; Manila, Philippines - Jun 2005-Sep 2006
Support duties for diagnostics and technical procedures such as setting up and operating special medical equipment and apparatus. Pulled patient charts for upcoming appointments and perform clerical duties such as word processing, data entry, answering phones and filing. Assisted in patient transfer and ambulation.
Customer Service Representative, ACS Inbound Call Center; Makati City, Philippines - Jan 2005-Jun 2005
Collected customer feedback and make process changes exceed customer satisfaction goals to addressed and resolved customer product complaints empathetically and professionally. Developed effective relationships with all call center departments through clear communication. Study Nurse Clinical Research, Merck Sharp and Dohme; Makati City, Philippines - Aug 2003-Sep 2005
Responsible for data management, tracking and recording of study documents and materials sent to study sites. Coordinates with the Clinical Research Team on patient status monitoring and data information involved in the clinical trials. Distributes SOP’s in clinical research management on patients status on clinical trials, filing of documents and provides copies of SAE’s reports to the regulatory affairs department and assist the clinical 323-***-****
***************@*******.***
520 South Hobart Blvd.
Apt. 110, Los Angeles,
CA. 90020
PERMANENT RESIDENCE
VISA
ALBERGHETTI C. ARBOLEDA
research administrator for logistics of drug and non drug supplies, worksheets, submission of granted documents for approval of the medical director for release of funds to the study sites. Assist the pharmacovigilance officer prompt distribution of adverse events reports to the study investigators and therapeutics committee Education
Philippine College of Health, Diploma, Bachelor of Science in Nursing; Manila, Philippines -May 2003
Mount Carmel School, Diploma, High School; Quezon City, Philippines - March 1984
NIIT Educational and Training Center, Certificate of Completion IT Studies E-Technology; Manila, Philippines - February 2002
Angeles College, Phlebotomy Technician; Los Angeles, California - CURRENT
Skills
Nursing, Patient care, Administrative, Clinical Trials, Sales, Customer Service, Excel, Office, Microsoft Word, Powerpoint, Office machines References
Mirna El-Ghoul Mahfouz, Clinique Middle East Sales and Education Manager (Former Manager) Mobile: (971-*********
Bing Esteva, Eye Referral Center (Former Hospital Administrator) Mobile:
Lila Dimazana Perez, Clinical Research Manager, Merck & Co. Mobile:
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