DOUGLAS BROWN

**** ****** ******

Midland, Georgia 31820

Cell: 706-***-****

Dear Human Resource Director:

The enclosed resume is an application for a position in your organization in Management, Information Technology, or in a related area. I am seeking a reputable organization that is a leader in its field, known for visionary leadership, and innovative services that values its employees. It is my understanding that your company is such an organization.

As an overview, I have five years experience in management for a national restaurant chain in which I was successful in increasing sales and profits, improving quality of food and service, and in developing and retaining employees in a field where turnover is usually quite high. This position required out standing organizational and problem-solving skills as well as the ability to communicate effectively with supervisors, subordinates and customers.

I also have over sixteen years of technical experience, in which I have built, serviced, and maintained Intel, and RISC based Personal Computers, Workstations, Servers, network routing and switching equipment, and other electronics including PLC and PC controlled Electro-Mechanical, & Imaging devices, Biometric, & Proximity access control, Automation Control, IP-Video Surveillance devices, and working with service providers in getting data lines ordered, installed, and working using ISDN (BRI & PRI trunks) and T1 circuits. And I have a strong working knowledge of the windows server environment. From planning, to server install, to elevating the box to production use I have gained the experience and knowledge from my many years of working with the windows server family. I have found that working in this field required not only technical expertise but also excellent customer service abilities. I believe I have excelled in both areas since customer retention is one of my strengths.

I have completed numerous training programs and certifications, which are listed, on my resume. In addition, I have continued to acquire/improve skills by constant self-directed training / learning. And, I am willing to enter any company training programs that might be required to enhance my value to your organization.

I would appreciate it very much if you would review my resume to determine if my qualifications and your organizational objectives might coincide. I am available for interview upon request.

Thank you for your time and consideration. I look forward to hearing from you.

Sincerely,

Douglas R. Brown

Enclosures: resume

DOUGLAS BROWN

6689 Pierce Chapel

Midland, Georgia 31820

Cell: 706-***-****

OBJECTIVE

An experienced Administrator seeking a responsible position in Information Technology, or in a related area, in which extensive technical experience would be of value to an organization that is a leader in its field. I am seeking a company with an excellent reputation for quality service/ products. Has a well-defined mission statement and values its employees as an integral part of the organizational success.

SUMMARY OF QUALIFICATIONS

SCCM Ld. Windows Admin I, Stefanini/Novelis. 12/13 – Current

With Stefanini I work as part of a team helping to provide global L2/L3 SCCM support for Novelis Inc. Working directly with other SCCM team members as well as onsite desktop support resources throughout North America, South America, Europe, and Asia to ensure timely delivery of services to the roughly 12,000 managed devices. To include help support the documented customer requirements in all aspects of Software Distribution, Image & Build Management, reporting, and maintaining SLA’s.

As required work with higher level Stefanini resources to communicate challenges and propose solutions to said challenges.

I also serve as a SME/Senior troubleshooter to assist in resolving issues not resolved through L1/L2 support primarily related to SCCM OSD.

Work to resolve imaging issues to include Boot WIM, WDS, & PXE issues as well as troubleshoot site boundary issues that affect OS, Client, and Software installation/distribution. This is to include troubleshooting OSD UDI, Lite Touch, and Zero Touch based Task Sequence OSD related issues.

Modify, update, and as needed create new Boot, and OS WIM images for testing and deployment across the enterprise. This is to include building up and modifying Task Sequences for preproduction testing. Mostly using MDT 2013 integration in to SCCM.

Troubleshoot Hardware/Driver changes and modify the OSD process as required to maintain reliability and efficiency for the imaging process. This is to include as needed importing driver CABs, Driver Pack build, Deployment, testing, and Task Sequence modifications.

Work with Management Point & Distribution Point issues that may cause OSD, Client, and/or Software management and deployment issues.

Projects recently worked on include building up Windows 10 for Pilot testing. Working with DELL on leveraging in factory CFI imaging using Windows 7 to speed new device deployment times. We tested two versions one being a Pre-Staged factory install using a UDI based Installation the other using a 100% fully automated Stand-Alone based Installation.

Past projects include MDT upgrades, ADK updates, Building up Windows 7 Image WIMs for both 32 & 64 Bit OS’s, and working with other team members to build up, test, and rollout quarterly Imaging updates. To include OS WIM patching using DISM.

Altiris, VMware VDI Admin & Packager, WellStar Health Care. 6/13 – 12/13

Worked with Altiris, helped manage VDI’s, and built deployment packages using Flexera InstallShield, Advanced Installer, and sometimes some components of Visual Studio.

DOUGLAS BROWN

6689 Pierce Chapel

Midland, Georgia 31820

Cell: 706-***-****

Network Engineer, Columbus Regional Health Care/HCA Health Care. 10/02 – 05/13

As a Network Engineer I worked as part of the IT&S team to help insure that all of the Desktop computers, Printer’s, Server’s, and the Network (wired & wireless) for our 3 Hospitals and satellite offices are working, as they should. And to work as part of a team to troubleshoot and repair when there is a problem.

As part of the IT&S team some of my duties are:

1.To give the best service possible to all of the desktop users as to keep the image of the IT&S department as high as possible.

2.To maintain and repair current technology as well as the legacy servers, desktop computer’s, and printer’s to help save the Hospital and the departments within the hospital the high and sometimes due to compatibility issues the unwarranted expenses of replacing the legacy systems with new computers, servers, and or printers.

3.To maintain the current network (wired and wireless). And to setup and install new network devices as well as plan for the future expansion.

4.Create and manage AD GPO(s), AD groups, Access Permissions, & Security Rights within AD.

I also work directly with the other IT&S teams (Meditech, Desktop, and the Helpdesk) to offer as much of my knowledge and help as I can.

I admin our SMS/SCCM, SUS/WSUS/ Backup, Antivirus, and File/Print servers including building and deploying software packages with SMS/SCCM using MSI’s and build custom packages using package wrapper so that all package deployments have the same look and feel to the end users this includes writing scripting/batch files. I have also setup OSD/ZTI on our SMS/SCCM environment to make imagining our PCs quicker, easer, and more uniformed / consistent for the desktop analyst as well as the end users.

I deploy and admin our Safe Boot (Voltage) and our Check Point PointSec encryption clients using SMS/SCCM and the Pointsec console. (DHOC & HUGH Hospitals)

Wile being an Network Engineer I’ve worked on many projects including:

1.Designed setup and installed backup storage system using DELL, and Symantec Backup software. (DHOC & HUGH Hospitals)

2.Upgraded our network from 3Com to CISCO. I designed, installed, setup and worked with the fiber installers to have more fiber ran in the hospitals. Using CISCO Routers, Switches, and Access Points throughout the hospitals using CISCO 6509 & 6513 Cores.

3.Worked with AT&T on the install of T1 data lines.

4.Worked with the IT team to replace all Meditech terminals with PC’s including removing all of the 3Com term servers. Using Lantronix serial to Ethernet converters for LAB devices/Analyzers.

5.Installed setup and manage our Symantec Antivirus 12.x, SMS SCCM 2012 environments.

6.Installed, setup and manage our clustered and standalone vmWare 5.1 environments including VDI

7.Designed, installed and setup an IP-VIDEO surveillance system using high end Sony, and AXIS color DAY/NIGHT IP cameras, Milestone X-protect Pro recording & monitoring software running on DELL server hardware.

8.I setup and manage our clustered WSUS servers to make sure we are up to date on all of the security updates, patches, & hot fixes released from Microsoft. This is in addition to depending on the environment the updates that are scheduled and sent out using SCCM.

DOUGLAS BROWN

6689 Pierce Chapel

Midland, Georgia 31820

Cell: 706-***-****

Systems Administrator, AFLAC Inc. Columbus, Georgia 09/01 – 10/02

As a system Administrator for AFLAC Inc. I worked on the AFLAC server team in a fast paced world-class server environment supporting both the Legacy, and the newest best in class servers and attached storage using Compaq, IBM, EMC, and HP enterprise class servers running on the Windows NT4.0, and 2000 platforms.

I built over 120 servers (most are production boxes including all of the servers that will be used for the NT4.0 to windows 2000 migration) using the windows 2000 server family.

Servers include IVR, Enterprise FAX, SMS, WEB farms for both internal & external sites, Exchange, SQL (with EMC backend) Security, and dozens of other Application, File, and Print servers

Setup new racks to house new servers. (including switching, power, IP based KVM, and cabling)

Work with Data Com. To get hot network connections to new server racks in a timely fashion.

Helped write the server build documentation to ensure that all servers are consistent in setup, service pack release, and security polices.

Work with the security team to scan all new servers making sure Anti-Virus and all of the latest security patches, and security rollups are applied to all servers before going in to the Prod or Dev. server rooms.

Help with the service calls coming from the helpdesk helping as Tier3 support.

Field service Technician, OPEX Corp. Moorestown, NJ. 03/99 – 09/01

OPEX is the world leader in the high end mail digital imaging and extraction market, with over 70 percent of the high end mail imaging and extraction market under its belt. OPEX is used by companies like the USPS, the IRS, Bellsouth, AFLAC, the First Union Remittance center in Atlanta, all First Data Corp payment processing centers, SYNOVUS (STI), And by most other high end Remittance Processing Companies.

I’m certified by OPEX to service, and repair OPEX high to low speed equipment. Including high speed networked digital imaging equipment.

This includes the PLC and PC controlled System 150 super high volume (about 12000 pieces an hour) mail / payment extractor.

The Image Export Module (IEM) super high volume (about 12000 pieces an hour) first pass PC controlled, networked, Imaging Remittance Processing Unit.

The MPS-40 Super high speed (about 40000 pieces an hour) and the MPS-30 high speed PLC and PC controlled mail sorting transports. And all other OPEX and OMATION equipment.

OPEX equipment is high end very complex electro mechanical imaging/sorting equipment using PLC and PC’s to control Servos, steppers, gates, vacuum extractors, very high speed imaging, OCR, and spray printing.

OPEX equipment is connected to the Host network using the Interface Controller PC over Ethernet enabling the remitter to use the U.S. Automated Clearing House (ACH) for digital payment remittance.

DOUGLAS BROWN

6689 Pierce Chapel

Midland, Georgia 31820

Cell: 706-***-****

COMPUTER SOFTWARE AND OPERATING SYSTEMS

IBM:

Tivoli Enterprise Backup / Disaster Recovery System.

.

Microsoft Office:

Access, Excel, FrontPage, Outlook, Visio, and Word

Microsoft Operating Systems:

Desktops OS: Win 95, 98, 98-Se, Win NT4.0, Win2000 Pro, XP-Pro, Win7, Win8, &Win10

Server OS: Win NT 4.0, Win 2000 standard & Adv. Servers, Win 2003 Server Family, Win 2008 & 2008 R2 Server Family, and Win 2012 Server in Dev. & Production environments.

SMS SCCM:

I have 16 years’ experience working with SMS & SCCM Configuration Manger going back to SMS 2.0 to holding current MS certification for SCCM 2012. My last Ground Up deployment was for 3 Hospitals with around 4000 Desktop PC’s and around 300 servers. This install included a CAS and 2 Primary sites connecting to an external SQL server running a named SQL instance for each of the SCCM servers as well as using OSD for device imaging. All of the above servers were VM’s running on clustered ESXi 5 host.

SYMANTEC:

Symantec Endpoint Protection Suite versions 11.x to 12.x installing and setting up Clients as well as Management Servers including setting up groups and clients for Virtual clients and VDI’s, Load Balancing SEP Mangers to provide load balancing and fault tolerance in case of failure or scheduled maintenance, setting up exceptions and custom firewall rules within SEP.

Flexera & Advanced Installer:

I’ve used Flexera and Advanced installer to repackage installation files for silent automated software deployment and updates from install files that ether does not have an MSI and or to insert custom variables that the installer may require.

NETWORKING HARDWARE LAN and WAN

Cisco: Routers, Switches, Firewall, Load Balancer, and Access Points

Lucent / Livingston / Ascend: Pipeline Remote Access Routers, and PortMaster Remote Access Routers /

Modem pools using T-1, ISDN BRI, and or ISDN PRI lines/trunks.

SonicWall: Firewall, VPN, Wireless, Intrusion Protection, and Content Filtering.

CERTIFICATIONS

VASC Certification: Hardware, and software training for the VeriFone POS systems.

OPEX Certification: Hardware and Software training for the high and low speed systems.

A+ Certification: Core Hardware, and OS Technologies.

Microsoft Certification: MCP SCCM Configuration Manger 2012

EPA: Curent Type II Section 608

Excellent references available upon request.

Contact this candidate