Microsoft Office Customer Service

Location:

Posted:

September 20, 2016

Pamela “Ella” Kliger ************@*****.***

EXPERIENCE

**/** ** ******* ******** Specialist MANNA FoodBank, Asheville, NC

Expanded outreach in 6 westernmost counties of NC; presented programs to rural communities about food insecurity

Connected clients to resources while providing excellent customer service

Assisted clients with government paperwork and prepared them for Social Services interviews

2008 to 2009 Mold Removal Coordinator Hands On Gulf Coast, Biloxi, MS

Trained 200 volunteers in mold remediation techniques; conducted 12 workshops

Raised awareness of mold hazards; matched residents with resources

Assessed homes for mold, administered EPA grant, prepared quarterly reports, and managed budget

2003 – 2006 Store Manager Starbucks, Boston area, MA

Recruited, trained and managed staff

Ensured store compliance with corporate initiatives

Developed relationships with community stakeholders for events, donation recipients, and team building opportunities

1998 – 2002 General Manager Galleon Resort and Marina, Key West, FL

Managed staff of 70 including five department heads; reported directly to Board of Directors

Increased profits by 12% and improved teamwork; oversaw redesign of reservations system

Supervised renovations of 100 2 Bedroom / 2 Bathroom units over six weeks

1995 – 1998 Human Resources Manager Pier House Resort and Spa

Managed HR department for several hundred staff in hotel, three restaurants, five bars and spa

Presented orientation classes and tracked employee compliance with training; addressed payroll/benefits concerns

Increased retention numbers through 30-60-90 day reviews and employee development programs

EDUCATION

Tulane University, New Orleans, LA. 1991, B.A., Communications, minor in Political Science

Boston College, Chestnut Hill, MA, 1989, Women In Politics & Government graduate program

ADDITIONAL QUALIFICATIONS

Proficiency in Microsoft Office, Publisher, and database programs

Contributing Writer, Macon County News, Franklin NC, 2015 - Present

Community Leadership Council member, Toxic Free NC, Raleigh, NC 2011 – 2015

Volunteer, American Red Cross, 2010 – Present

Former member of Society for Human Resource Management (SHRM)

Former member of Community Association Managers (CAM) in Florida

Webinar co-presenter, Rural Outreach Strategies, Feeding America, April 2011

Rotary International Group Study Exchange Representative, New Zealand, Spring, 2009

Director, Writer and Shooter, The Kindness of Strangers – Katrina Connections, Gulf Coast, 2006 – 2009

Short form documentary, The Kindness of Strangers – Marilyn Smith:

https://vimeo.com/182569337?utm_source=email&utm_medium=vimeocliptranscode201504&utm_campaign=28749