Manager Property

Kristine McPhail

**** ********* *****

Round Rock, TX 78665

Cell 512-***-****

************@*******.***

Summary of Qualifications:

Extensive knowledge of renovation procedures for interiors as well as exteriors. Computer software knowledge includes, but not limited to OneSite, Paradigm, AMSI, Rentroll, Yardi, Yardi Voyager, Yardi Payscan, Yardi Marketplace, Bluemoon, Yieldstar, Property Solutions and various Microsoft applications. Ability to achieve and exceed monthly and quarterly goals set by upper management. Over 15 years of property management experience to offer. Knowledge of Rules and Regulations set by the state regarding private property towing.

Work History:

Roscoe Properties

Property Manager

Lotus Village Apartments (November 20, 2015 to Current)

Responsible for 222 apartment homes including the billing of rent and utilities on a monthly basis. Continually monitor rents and increase according to what the market dictates. Oversee a team of 4.5 employees. Work renewals beginning 120 days out and increasing rents to market. Work delinquency with Assistant Manager to ensure all monies are collected by month end. Weekly goals for leasing have been exceeded by 5%. Handle hiring of all on-site team members. Process monthly invoices daily and ensure correct coding through Payscan.

Property Manager

Bristol Square Apartments (July 30, 2015 to November 20, 2015)

Responsible for 336 apartment homes and the billing of rent and utilities. Property is a takeover with full renovations of all interiors and exteriors being bid. Work closely with Construction to ensure timely delivery of renovated home. Continually monitor rents and increase according to what the market dictates. Oversee a team of 6.5 employees. Work renewals beginning 120 days out and increasing rents to market. Work delinquency with Assistant Manager to ensure all monies are collected by month end. Budgeted goals were surpassed for rent and utility collections in the 3rd and 4th quarter of 2015 by 3.4%. Budgeted goals for leasing of vacant and notice to vacate units were surpassed in 3rd and 4th quarter by 2.8%. Responsible for approving payroll, inputting bills and making sure owner reports are submitted in a timely manner. Process monthly invoices daily and ensure correct coding through Payscan.

Greystar Real Estate

Assistant Property Manager

Alara Canyon Creek & Alara Cantebrea Crossing (September 13, 2014 to July 29, 2015)

Responsible for the pre-billing and posting of rent and utilities for 732 apartment homes and ensure accuracy. Verify and approve applications for move in. Process all move ins and move outs. Assess damages if any on move outs and process final water bills for communities. Work collection accounts and turn over to our collection company within 30-days of move out. Use Yieldstar to generate renewal offers for communities and make sure they are ready for delivery at least 70 days prior to lease expiration. Complete monthly close outs accurately and in a timely manner. Closed out month with 2% less delinquency than budgeted. Deliver all notices and work delinquency to increase collections. Make sure evictions are filed in a timely manner and hearings are attended. Assist Manager with bills and escalated resident issues.

Property Manager

City Point Apartment Homes (formerly Trestles of Austin – June 15, 2012 to September 12, 2014)

Responsible for 396 apartment homes going through extensive renovations and low occupancy and collections. Occupancy at takeover was 52% and increased to 95% in 7 months. Decreased delinquency to under 2% of monthly budget, saw rent growth of 8% in first 7 months and decreased expenses by 10% quarterly. Worked with an extremely tight budget. Oversaw full renovations on a building of 36 apartment homes after a fire in July 2013. Oversaw 9.5 employees, including calculating time, bonuses and watching overtime. Handle hiring of team members for community.

Property Manager

Arbors of Austin Apartments (October 21, 2011 to June 15, 2012)

Responsible for 226 apartment homes going through not only an extensive apartment renovation but office remodel. Approve all applications for move in, extensive marketing and rebranding. Increased occupancy at takeover from 78% to 92% and decreased delinquency to 1% or under monthly not only for rental income but RUBS income. Responsible for working and maintaining a tight budget and implementing ways to save money without compromising the quality. Oversaw five (5) employees and responsible for calculating time, bonuses and watching overtime.

J & J Towing

Office Manager (March 1, 2010 – October 20, 2011)

Oversee the day to day operations of a Private Property Towing Company and report to the company owner. Count and reconcile drawers and receipts daily for accuracy and make deposits. Verify and process payroll weekly for 15 employees. Speak with managers daily and handle any issues. Handle insurance claims, damage claims and court cases as they arise. Process letters daily on stored vehicles and handle auctions of stored vehicles in required time frame monthly. Keep up with changing rules and regulations regarding private property impounds.

References Available upon request

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