Customer Service Pharmacy Technician

Latosha Morris

**** ******* ***, *********, **, *2831 714-***-****

***************@*****.***

Professional Summary

Pharmacy Technician with 4 years of experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures. Pharmacy Order Entry Technician with excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency. Skills

Great communication skills

Microsoft Office Knowledge

Great Customer service skill

Flexible

Punctual

Ability to work in a fast pace environment

Typing 40+

Experience

OptumRX/United Health Group, Cypress, CA

06/2014-Current

Pharmacy Technician

Process Prior Authorizations for patient’s medications

Efficiently answer multi-line phone and process high volume of order requests from nurses, doctors and pharmacists.

Strictly maintain customer and patient confidentiality.

Communicate with all customers and staff in a pleasant and professional manner.

Provide critical information and advice to customers regarding possible drug interactions, side effects, dosage and proper medication storage.

Advise customers on the selection of medication brands, medical equipment or healthcare supplies.

Interpret and evaluate the validity and safety of medication orders and prescriptions.

Successfully assist customers with medical issues and provide valuable healthcare counseling. Vons Pharmacy, Lakewood, CA

09/2013-03/2014

Pharmacy Technician

Entered new patient profiles and prescriptions into medication input software system.

Communicated directly with doctors' offices via telephone, fax and email.

Provided friendly customer service at prescription drop-off and pick-up counters.

Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.

2

Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.

Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.

Verified patient data and billing information.

Verified accuracy and completeness of information on prescription and refill requests. Target, Anaheim, CA

06/2012-08/2013

Sales Associate

Met incoming customers and provided immediate assistance.

Retrieved alternate items and sizes on request.

Listened to customer needs and preferences to provide accurate advice.

Increased purchase totals by recommending additional items.

Reviewed purchases for fraudulent activities.

Education

American Career College, Anaheim, CA

Graduated with as an Honor student

Acquired California Pharmacy Tech License

Cypress High School, Cypress, CA

3.5 GPA

High School Diploma

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