Customer Service Manager
Resume:
JENNIFER ABALOS
**** ******* ****, ******, ** ***89 (C) 281-***-**** **********@*****.***
Professional Summary
expanding and reaching new endeavors.
Skills
Professional phone etiquette Employee training and development Excellent communication skills Fast learner
Articulate and well-spoken Microsoft Word and Excel experience Customer service-oriented Works well under pressure Work History
Receptionist
Jack Daniel's Delivery Service – Conroe, TX
Was a big multi-tasker and had to do many things at once. Learned CXT Software to place orders quickly and efficiently. Audited DOT paperwork for IFTA (International Fuel Tax Agreement). Responsible for making the supply lists for the office. Maintained a clean reception area.
Waitress
Wild Ginger Japanese Steakhouse – Conroe, TX
Multi-tasking skills necessary
Fast-paced environment
Served and efficiently communicated menu items to customers Made change constantly and ran credit cards when necessary Learned the computer system to properly put in orders quickly and efficiently Waitress/Bartender
Shogun Japanese Grill & Sushi – Conroe, TX
Strong multi-tasking skills
Trained new employees
Constantly dealt with cash and ran credit cards when necessary Explained menu items effectively
Greeted and sat customers if hostess was busy
Learned computer system to accurately place orders quickly Helped to ensure customers were taken care of even if the table wasn't mine Staff/ Manager
McDonalds – Conroe, TX
Customer Service skills needed in order to handle any complaints. One of the youngest managers at the time (17 years). Regularly counted the safe and tills to pass on to the next shift manager. Made deposits to the bank after shift was finished. Learned computer system to take orders quickly and efficiently. Education
High School Diploma:
Conroe High School - Conroe, TX
Bachelor of Arts: Media Arts and Animation
The Art Institute of Houston - Houston, TX
11/2011
01/2010
11/2006
06/2002
Current
11/2010
12/2009
10/2006
2006
2016
One who continually maintains a positive attitude while interacting with demanding clients. Serves as a point point of contact for customers with order queries and helps them decide what kind of services they are needing needing when scheduling orders. It is my hope to be able to grow and thrive in a company that is constantly to
Answered telephones and responded to inquiries regarding orders that were placed. Answered and managed incoming and outgoing calls while recording accurate messages. to
to
to
Delegated people to certain jobs to ensure tasks were completed quickly and efficiently.
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