Customer Service Manager
Resume:
Niyah Richardson
Objective To gain the privilege to work for an extraordinary company that will enable me to apply the knowledge and experience gathered in previous opportunities, and utilize my educational qualifications thereby benefiting the corporation.
Skills Summary Professional Experience CUSTOMER SERVICE
Deliver services to meet customer needs and expectations in a way that promotes a positive experience for the customer.
Dealt with customer service concerns and complaints, by phone and in-person.
Greeted guests with sincerity and made them feel welcomed and comfortable. ADMINISTRATIVE/CLERICAL
Diligent, detail oriented, knowledgeable of office functions. Excels at multitasking in a fast- paced environment.
Completing invoices, faxing, filing, and running errands. Proficient in data entry.
Rapidly learn and master varied computer programs; Mac OS and Windows 7 and Microsoft applications.
Updated and verified members and guests billing information, excelled at switchboard operation and maintained call transfers.
Employment History NDLI LOGISTICS INC. – Houston, TX;
Account Manager; March 2015 to Current
Office Administrator; Sept. 2014 to March 2015
BRICKHOUSE TAVERN + TAP - Houston, TX;
Server/Hostess; October 2013 to April 2015
LA FITNESS INT’L - Spring, TX;
Receptionist, Billing; December 2013 to August 2014 FIVE GUYS – Missouri City, TX;
Manager, Cashier, Customer Service; April 2011 to Jan. 2012 FLOORS 2 ADORE – Missouri City, TX;
Secretary Assistant; Jan 2008 to March 2010
Education HOUSTON COMMUNITY COLLEGE SYSTEM – Stafford, TX
Expected AAS in Pharmacy GPA: 3.25/4.0
August 2011-Current
HIGHTOWER HIGH SCHOOL – Fresno, TX
Communications Academy GPA: 4.17/6 .0
August 2007-June 2011
References Available upon request
Computer Savvy
Customer Service
Money Management
Clerical/Office Administration
Microsoft/Mac Proficiency
Front Office Operations
Communication/Interpersonal Skills
Effective and Persuasive
9125 Highway 6 N Houston, Texas 77095 281-***-**** *********@*****.*** References
Tanner Hamilton
Former Manager
General Manager
NDLI Logistics, Inc.
Houston, Texas
Stephenie Hooker
Former Employer
Ft Bend School Teacher
.Missouri City, Texas
Augusto Napuri
Former Employer
Operations Manager
LA Fitness
Spring, Texas
Eddie Wesley
Former Employer
Assistant Manager
Hobby Lobby Stores
Missouri City, Texas
Rita Marbley
Former Employer
Business Owner
Floors 2 Adore
Missouri City, Texas
Rion Johnson
Former Co-Worker/Family Friend
Sales Associate
Sprint Retail Stores
Fresno, Texas
Michael Ledford
General Manager
Brick House Tavern + Tap
Houston, Texas
Cuca Tamayo
Business Director/Family Friend
Engineer Department
Angleton, Texas
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