Customer Service Representative

Garrett Rippy

**** ******** **. ***#** Citrus Heights, CA 95610 530-***-**** *********@*****.***

OBJECTIVE: Seeking an entry level position in the power delivery industry.

EDUCATION:

Northwest Lineman College, Oroville

Certificate in Electrical Lineworkers Program July 2016

Certs: NCCCO crane operator, Cpr/First Aid, Smart Grid

GPA: 3.00/4.00

Passed

SKILLS:

Mechanical: Safety Oriented, Full set of tools, Read and interpret plans

Computer: Proficient with Microsoft Word, Excel, and PowerPoint in PC platform

Languages: Bilingual in English and Spanish

EXPERIENCE:

Telecom Technician – NRCI Telecom, Applegate, CA

July ’16–Present

Install antennas and radios to upgrade AT&T, Verizon, and T-Mobile networks

Knowledge and use of various power and hand tools

Interpret plans, diagnose and troubleshoot problems and perform repairs

Certified climber, climbing towers up to 180+ feet

General construction

Valet – Ameripark, Long Beach, CA

December ’14–March ’16

Responsible for performing superior customer service

Parked cars in a professional manner, maintained a clean record

Directed traffic wearing reflective gear and wands

Calculate sales, distributing tips equally

Communicated with coworkers and customers, balanced cash drawer

Customer Service Representative – Vons, Long Beach, CA

June '13–December ‘14

Balanced cash drawers and handled POS transactions

Maintained professionalism between coworkers and customers

Responsible for troubleshooting equipment such as POS, Western Union, and Money Order

Assisted customers with any questions, problems, or concerns they may have

School Recreations Assistant – Butte County Office Of Education, Oroville,

January ’11–April ‘13

Tutored middle school children, checking up on their grades

Ran after school program and coordinated events

Coached sports, keeping children active & healthy

ADDITIONAL SKILLS AND QUALIFICATIONS:

Vast knowledge of the fundamental concepts in electrical systems. Safety-oriented and driven to produce quality results. Will complete projects in a timely manner with professionalism. Reliable worker with a strong mechanical aptitude and a willingness to learn. Knowledge in transmission and distribution systems. Proficient on digger derrick trucks. Experience in de-energized setting. Experience with live line tools. Underground and overhead experience. NCCCO Crane Certified Operator. OSHA for power delivery certificate. Climbing experience. Superb communicator. Metering Certification. Pole top rescue, Aerial lift rescue, and Vault rescue Smart Grid and electrical equipment certifications. Experience with digger derrick trucks, and scissor and man lifts.

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