Customer Service Medical

SAURABH JAIN

* ********** ********, ********, ********, Cell 204-***-****, Email: acwny7@r.postjobfree.com

Professional Summary

1.Patient and empathetic customer support agent with good knowledge and experience in customer service of medical equipments.

2.Self motivated customer service agent with exceptional computer handling capabilities and providing resolution to different clients for medical devices.

3.Customer service agent with excellent skills in providing resolution to different clients for medical devices.

4.Qualified customer service agent with expertise providing excellent support and resolution to customer complaints for different medical equipments.

Skills

1.Excellent communication skills.

2.Multi-line phone operation proficiency.

3.Outstanding problem solving,analysing, and trouble shooting.

4.Ability to work independently.

5.Ability to handle large amount of calls independently.

6.Adheres to customer service procedures.

7.Committed to maintaining data integrity.

8.Talent in client relations management.

Work History

Customer Support Representative (Medical Division) 05/2010 to 07/2012.

Cyronics Instruments Pvt. Ltd.- Pune, India.

Completed and mailed bills, contracts, policies, invoices and checks.

Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.

Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations, campaigns, articles and newsletters.

Reviewed files, records, and other documents to obtain information and respond to requests.

Education

High School Diploma: General Business, 2013.

Centennial College: Toronto, Canada

Bachelor of Engineering: Electronics and Telecommunication, 2006.

Pune Institute of Computer Technology-Pune, India.

Diploma: Industrial Electronics, 2001.

Bharti Vidhyapeeth-Pune, India.

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