Customer Service Technical Support

Timmy Nguyen

**** ***** ***** **. ******, TX ****0 Tel: 214-***-**** Email: *************@*****.***

Objective:

Seeking out an opportunity of working with an established company that allow me to use and enhance skills in your organization

Work Experience:

CNC Machinist: Oct. 2011 – Sept. 2016 with Daimay Corp. Houston, TX

•Experience of operating, setting up and repairing CNC lathe and mills machinery

•Knowledge of programming CNC lathe and mill software

•Strong technical and mechanical aptitude for G code and M code

•Excellent organizational and coordination skills

•Ability to identify errors, defects, malfunctioning of the machinery and undertake immediate corrective actions

•Operate the CNC machinery and ensure its smooth and accurate operations

•Use CAD software to give the machinery specific molds and design that will cut the raw material in required shape

•Gather few samples of the processed materials and conduct their quality analysis. Check compliance of the sample with determined design, quality, properties and features standards

•Oversee operations of CNC machinery and monitor movement of the drill bits to make certain that cutting is done in precise dimensions

•Program the CNC machinery as per production plans and quality standards

•Be attentive towards the quality, accuracy and safety standards

•Maintain production log book and enter details of the completed project work

•Ensure regular cleaning of the machinery and surrounding area to prevent rusting of the machinery

•Electric Pallet Jack experience

•Fork lifter driver

•Assembly

Help Desk Support : May 2009 – Oct. 2011 with Western Exstrusion Inc. Carrollton, TX

•Able to provide technical support software such as Microsoft and Window 7 and Window migration

•Ability to maintain a log of any software and hardware problems

•Excellent ability to maintain high degree of customer service, POS, and SQL

•Answer technical questions reguarding software products and their requirement

•Proficient with computer literate such as Microword, Microsoft Excel, Powerpoint, and internet

•Able to arrange for external technical support where problems are not possible to resolve in house

•Responsible for help desk team point person for spyware and antivirus issues

•Experience troubleshooting PC such as Dell and HP

•Performed data conversions and repairs of customers data in order to meet specified program requirements

•Configuring, networking, and troubleshooting for the program

•Excellent ability with Sims and OS ticket system and customer service

Computer Repair : June 2006- May 2009 with Comptech Inc., Haltom City, TX

•Software installation, configuration, repair, and troubleshooting

•Installation of antispyware antivirus

•Responsible for hardware installation, cleaning, troubleshooting, repair, and maintenance

•System check up, on site computer set up, tune up, assessment, diagnostics

•Responsible for data backup transfer

•Knowledge of installation, repairing or rebuild window 2000, XP Professional home, window 7, window vista, LINUX SME server

•Tested procedures products after installation

•Removed virus, spyware, malware

•Repaired, maintained of network PC

•Diagnosed and fixed troubleshoots problem

•Supported to users on issues as MS office, Windows XP, 7, Vista and other versions

•Assisted users in operation equipment hardware, software, Outlook

•Monitored equipment inventory during repairing

EDUCATION: GRAND PRAiRIE HIGH SCHOOL 1995

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