Customer Service Sales

Racheal Trillow

Clinton, PA

********@*****.*** - 724-***-****

To obtain a Full-Time position with a well-established Company where my abilities will allow me to improve the position for which I am hired and grow within the Company. Authorized to work in the US for any employer

WORK EXPERIENCE

Guest Service Agent

Residence Inn by Marriott Pittsburgh - Pittsburgh, PA - February 2016 to Present Responsibilities

•Check in/check out guests

•Make reservations

•Handle guest complaints and requests

•File paperwork

•Process transactions using POS system

•Handle cash drawer, balance daily sales, and process cash deposits

•Relay messages between guests, employees, and management Accomplishments

I had a few guests tell me I made a difference in their lives by being so accommodating and kind in my customer service.

Skills Used

•Proficient at FOSSE

•Multitasking

•Delegation of duties to other employees

•Good customer service

•Time management

Assistant Manager

Kid's Footlocker - Beaver Valley Mall - 2015 to Present

• Open store and prepare registers and merchandise for the day

• Greet and engage customers

• Check-in shipments and cross reference with manifest documents

• Process day's paperwork

• Prioritize and delegate tasks to employees

• Process customer sales on POS system

• Balance daily sales and process bank deposits

• Close store at the end of the day

Cashier

DJ's Quick Stop - 2013 to Present

• Cashier -count drawer beginning and end of shift, process sales on POS system and all related duties

• Deli counter processing and sales

• Clean and stock store

• Supply live bait and firewood for customers

• Distribute PA Lottery tickets

Customer Service Assistant/ Facility Operations

Veale Athletic Center - Case Western Reserve University - Cleveland, OH - March 2015 to May 2015

•Greet and check-in guests

•Sweep and mop gyms and courts

•Give tours

•Assemble/disassemble equipment

EDUCATION

Liberal Arts

Community College of Beaver County - Monaca, PA

2016 to 2019

Engineering

Penn State

May 2018

Nursing

Case Western Reserve University - Cleveland, OH

2014 to 2015

South Side Area Beaver High School

2014

SKILLS

Microsoft Office (3 years), Photoshop (3 years), POS (3 years), FOSSE (Less than 1 year) AWARDS

Carr Family Scholarship Recipient

June 2014

CERTIFICATIONS

CPR and AED Certified

August 2016

First Aid

August 2016

GROUPS

National Honor Society

2013 to 2014

ADDITIONAL INFORMATION

SKILLS & ABILITIES

Engineering

• Proficient in Calculus

• Proficient in Chemistry

• Computer skills

Nursing

•Interpersonal skills

•Communication skills

•Vital Sign Measurement skills

•First Aid certified

•CPR and AED certified

•Quick Learner

•Hard worker

Office Proficiencies

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Microsoft Project

• Photoshop

Leadership

• Assistant Softball Coach 2013-2015

• National Honor Society

• Charles and Elizabeth Carr Scholarship Winner

• Varsity Softball, State Playoffs

• Murder Mystery Dinner Theater, Lead

• Calculus Tutor

Contact this candidate