Customer Service Technical Support

***** ******** ***

Oakwood Village, OH *****

Phone 216-***-****

E-mail *********@**********.***

Dave Rumbaugh

Objective

To obtain a position that will enable me to not only use the skills that I have now, but to also learn and grow within the company and myself. I am a focused and dedicated worker with over 20 years of experience in the computer industry ranging from sales to design and repair.

Work experience

2014-2015 2015-2016 Integrated Solutions and Essentials Mentor OH

Service Manager

Managed the daily operation of the service department for a national printer and network service provider. The service department not only provided tech support for the field technicians but performed triage on printers with end users before dispatch. Additional duties included field service no HP, Xerox, Dell, Ricoh, and Cannon printers.

2006 – 2013 Fox International Beachwood, OH

Customer Service / ISO / Quality Assurance

Duties included:

-Design, maintenance, and updating of an intranet based product and policy database.

-Training of new employees and follow up training of existing employees.

-Monitoring of customer services for quality assurance and training purposes.

2003 – 2006 Sam Ash Music Lyndhurst, OH

Sales Associate

Duties included the sales and merchandising of professional audio equipment. This included speaker cabinets, amplifiers, processing, stage microphones, and all associated accessories. These duties also include consultation with schools, churches, and private individuals concerning the configuration and installation / setup of professional and concert PA systems.

Summer 2003 Tower City Amphitheater Cleveland, OH

Stage Hand

Duties and responsibilities include the load in, set-up, and load out of audio, video, and lighting equipment for concerts and special events that occur at the amphitheater.

2000 - 2003 Adamant Computers Inc Warrensville Hts. OH

Technical Support

For the past 3 years I have held the position of tech support rep with Adamant. My duties included not only telephone support but also hands on repair and customer service duties.

1998 - 2000 Micro Pro Inc. Cleveland, OH

Technical Support / Customer Service Manager

While at Micro Pro I was the manager of both the technical support and customer service departments. I oversaw the day-to-day operation of both call centers. I also coordinated all of the onsite repair services with our subcontractor.

1997 - 1998 Unicent Technologies Aurora, OH

Computer System Repair

Daily duties included the service, repair, and upgrade our customers custom computer systems.

1994 – 1997 Micro X Inc. Solon, OH

Tech Support Supervisor

I was in charge of the tech support department and all duties and functions of department. I was also the direct line of contact and co-coordinator for the on-site repair contractor.

1991 – Present Independent Audio Engineer Cleveland, OH

I am a practicing audio engineer in the Cleveland area. I work with several bands as their exclusive soundman.

This has also given me the chance to perform at the areas most

famous venues.

Education

1994 - 1995 Total Technical Institute Parma Heights, Ohio

Degree of electronics

Completed all of the course offerings in electronics, computer, and robotic technologies.

1988 - 1990 Cuyahoga Community College Highland Hts. OH

I have taken several classes in English, sciences, psychology, and computer related subjects.

Skills

Microsoft Windows versions 3.11 through Windows 8

Microsoft Office Professional and all included applications

Microsoft Certified Business Partner

Previous Intel Beta Tester

AS400

GERS

MAS90

Telephone technical support and customer service

Computer diagnostics and troubleshooting

Custom building and configuration of desktop and server systems

Hands on repair of servers, desktop, and laptop computers

Component level electronics troubleshooting

Basic working knowledge of e-mail configuration and networking

I am up to date and have experience with all current technologies

Excellent communication skills

Great people skills

Management experience

Live audio production

Have worked as audio engineer for many local and nationally touring bands

I am focused and a self-starter.

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