PHARMACIST

SUZY MALAK

**** ********* *** 440-***-****

Westlake, OH *********@*******.***

PHARMACIST

Highly skilled Pharmacy Specialists with extensive experience coordinating pharmacy operations. Expertise in a wide range of pharmacy practices focusing on providing effective medications that accurately resolve customers’ issues. Skill that coordinating management operations including overseeing the work of other staff members, and managing business operations. Adept at developing comprehensive pharmacy management strategies designed to provide exceptional customer service while improving adherence to regulations. Areas of Expertise

§ Pharmacy Operations

§ Government Regulations

§ Customer Service

§ New Business Development

§ Staff Training & Development

§ Medication Management

§ Account Management

§ Prescription Verification

§ Medication Distribution

§ Vaccination Distribution

§ Inventory Management

§ Patient Education

Key Skills Assessment

PHARMACY OPERATIONS MANAGEMENT – Proven success in overseeing the daily operations and long-term business development of various pharmacies using a series of proven management methodologies. MEDICATION MANAGEMENT – Skills in coordinating medical supplies inventory management focusing on increasing the accuracy of forecasting of future medication needs. Professional Experience

CVS PHARMACY, NORTH RIDGEVILLE, OH 08/1999 – 08/2016 STAFF PHARMACIST

Provided pharmacist and pharmacy management services to the company focusing on developing processes that facilitated business development through customer account management, staff development, and improved cost management. Implemented management methodologies to reduce issues in prescription fulfillment accuracy and verification services. Filled customer using strategies to reduce costs to the company and customers, while effectively addressing customers’ needs and concern.

§ Managed customer accounts by filling orders while maintaining compliance with government regulations, and providing exceptional customer service to promote repeat business opportunities.

§ Collaborated with other pharmacy and administrative specialists to maintain a consistent portfolio of new and repeat clients.

§ Implemented the company’s medication substitution policy to provide generics to patients when possible.

§ Oversaw the monitoring and restocking of the company’s medication inventory ensuring the accuracy of supply accounts, and implementing control methods for that losses.

§ Facilitated the training of new pharmacy staff focusing on developing a thorough understanding of government regulations and industry standard pharmacy practices. Additional experience at Rite Aid Pharmacy, Shohdy Pharmacy, and Al-Salam Hospital (1984 - 1999). Education & Training

Bachelor of Science in Pharmaceutical Sciences Cairo University: College of Pharmacy Cairo, Egypt Graduated with Honors

Licensed Pharmacist, New Jersey Board of Pharmacy – License #28RI02511600 Licensed Pharmacist, Ohio State Board of Pharmacy – License #03323631 Immunizer Certification, American Pharmacist Association

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