Customer Service Microsoft Office

Anna M. Powers

***** ********* *****, *******, ******* 46514 / Tel. 734-***-**** or 574-***-****

Email: **********@*******.***

Objective

An administrative and customer service position in an organization where my strong training, administrative, communicative, and people service experiences can be utilized.

Professional Profile

Performed corporate administration, customer service, public relations, supervision duties

Applied computer requirements in Microsoft Office

Administered international airline customer service, inside sales, and cargo operations

Wrote, edited, and supervised publication editorial and production

Established corporate job descriptions, training curriculum, employee training, and mentoring

Served private and public educational institutions in school administration

Designed and implemented technical and educational curriculums

Taught and tutored in English grammar and language arts at college & secondary levels

Instructed ESL (English as Second Language) and developmental English & adult education

Demonstrated global awareness in multi-cultural communications and corporate functions

Provided extensive experience & expertise in international communications

Instructional and Administration Experience

Tallahassee Community College, Tallahassee, Florida 32304 1/12 – 7/16

Hagerstown Bus. College/8618 Crestwood Drive, Hagerstown, MD 21742 7/06 – 12/10

Washington County Board of Education, secondary teacher, Hagerstown MD 6/02-6/05

Hagerstown Community College, instructor ESL & developmental English 1/04-6/05

Littleton Secondary School District #5, secondary teacher, Cashion, AZ 10/01-6/02

Holy Innocents’ Episcopal School, administrative assistant 5/00- 8/01

Atlanta, Georgia Perimeter College, Atlanta, Georgia, writing tutor, 1/01-9/01

Instructional Support Service, Dunwoody, GA

Writing, Editing, Marketing, Public Relations, and Tutoring:

Freelance writer, editor, copyeditor

Bell South, corporate public relations staff writer/editor/personnel supervisor 9/73 – 7/78

Atlanta, Georgia

International Airlines Communications and Operations

Japan Airlines, cargo operations and customer service agent, Atlanta, GA 6/86-3/97

KLM Royal Dutch Airlines, customer service and cargo operations agent 11/80-6/86

Education:

Bachelor of Arts, University of Georgia: Journalism, Advertising/ Public Relations & Marketing

Master of Education, Florida Atlantic University: English & Education Administration.

Memberships

International Women’s Writing Guild Audubon Society

The Nature Conservancy AAUW

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