Engineer Manager

RAMESH BALAKRISHNAN

Phone: +91-914******* Email: **********@*****.**.**

OBJECTIVE

Energetic and result oriented Network Support Engineer with more than 8 years of experience in CISCO unified communication domain and thriving continuously to obtain a challenging position in ISP / IT / Telecom sectors with a progressive organization that will fully utilize my talents and technical skills and help me reach higher echelons PROFESSIONAL EXPERTISE

Having in depth knowledge and troubleshooting skills on various VOIP protocols like SIP, H323, MGCP, SCCP, ISDN.

Design, Deploy and Troubleshoot on various cisco devices like CUCM, Unity Connection, UCCX, Voice Gateway, CME, MediaSense (Recording server) and having basic knowledge on UCCE.

Installed CISCO Telepresence products in various client locations at UK, Malaysia, Singapore, Indonesia, China

Skilled team player with proven ability to lead and motivate teams to maximize productivity

Exceptional communication, analytical & inter personal and problem solving skills

Excellent decision making skills with a positive approach and skillful at analyzing organizational requirements, highly ethical, trustworthy and discreet.

Ability to build new territories and expand opportunities towards the achievement of stated targets

EDUCATION AND CERTIFICATIONS

IELTS (easy for getting Permanent Resident)

CCIE Collaboration LAB (# 40839)

CCIE Voice LAB (# 40839)

CCVP

CCDA

CCNA

Bachelor of Engineering (B.E) graduate from Anna University (Graduation year 2007), Chennai, India

EMPLOYMENT DETAILS

CISCO Systems, Bangalore (India) (Nov’11 till date) Role: Customer Support Engineer (TAC Engineer) – GCE-US & GCE-EMEA Components used: CUCM, UNITY Connection, Voice Gateways, MediaSense(call Recorder), UCCX, UCCE(Basics), Wireless Access Points (Basics) HCL COMNET, Chennai (India) (Oct’10 to Nov’11)

Role: Senior Specialist – Telco Operations

Components used: Cisco CUCM, Unity, Voice Gateway, Nortel PBX, CCMS UST Global, Trivandrum (India) (Apr’08 to Oct’10)

Role: Software Engineer – Infrastructure Management Services Components used: Call Manager 4.3, Tandberg Codian MCU 4210, Polycom RMX 2000, Cisco Telepresence Administration

TECHNICAL EXPERTISE

IP Phones (Cisco and 3rd Party)

Call Routing.

Configuring and Troubleshooting Media Resources (MOH, Transcoder, MTP, ANN e.t.c.,)

Configuration and Troubleshoot PSTN Connections (SIP, H323, MGCP, PRI, FXS, FXO, BRI, E1R2)

Troubleshooting end to end call flow through CUCM & Voice Gateway.

Troubleshooting High CPU and High Virtual memory on CUCM

Troubleshooting DB Replication issue's on CUCM Cluster.

Crashes, Cores and Kernel Panic on CUCM

Configuration and Troubleshoot Faxes(nse and pass-through)

Configuration and Troubleshooting Mobility (MVA and SNR)

Troubleshooting DTMF (IB and OOB)

Troubleshooting Cisco Video (Endpoints and Call Manager)

IP Phone with anyconnect VPN

CUPS (Install and Upgrade)

Good knowledge on UC Licensing – PLM, ELM & DLUs

UCCX and Unity Connection integration with CUCM and configuration.

Configuring IVR based call flow using Call handlers in the Unity servers.

Having good knowledge on UCCX scripting.

Basics of UCCE components and integration.

Responsible for troubleshooting customer facing issues related to CUCM & Gateways.

Having good troubleshooting skill on these protocols – MGCP, SCCP, SIP, H323, ISDN

Having good knowledge on reading CUCM traces and Gateway debugs.

Instrumental in managing LAN and WAN.

Basic configuration of wireless Access Point.

Responsible for complete implementation of Cisco Telepresence (CTS 3000,1002) at Client Sites and troubleshooting any issues

Instrumental in performing Acceptance Test Plans and Post Installation Assessments for Cisco Telepresence

Leading CISCI Telepresence Installation team at various client locations.

Externalized 4 documents in cisco site with below topics. o CUCM Third-Party CA-Signed LSCs Generation and Import Configuration Example o Configure the CUCM for IPsec Connection Between Nodes o Configure Call Recording Using MediaSense

o Steps to Configure Cisco Aironet 1142 and Register 7925 Wi-Fi Phone with CUCM PERSONAL VITAE

Date of Birth: 29th December, 1985

Marital Status: Married.

Languages: English and Tamil

Present Address: AXIS Citrino (Flat-No 105), #543/12, Kodichikkanahalli Main Road, Bommanahalli, Bangalore – 560068, Karnataka, India.

Permanent Address: No 6/21, 5th Street Bank Colony, MMC Post, Chennai – 600051, Tamilnadu, India.

DECLARATION

I, hereby state that the above information provided by me is true to the best of my knowledge. Ramesh Balakrishnan

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