Customer Service Representative

Sachet McNair

Cordova, TN *****

********@*****.*** - 662-***-****

Reliable and friendly Cashier who quickly learns and masters new concepts and skills. Passionate about

helping customers and creating a satisfying shopping experience.

WORK EXPERIENCE

Customer Service Representative

Immersion Hospitality - Memphis, TN - September 2014 to Present

Help customers with finding housing for military personnel. Give great customer service to each and every caller. Perfect the reservation process to complete a fast and easy transaction.

Cashier

Burlington Coat Factory - Memphis, TN - June 2014 to February 2016

As part of the front end operations team, the Customer Service Associate / Lay-A-Ways & Returns is

responsible for maintaining outstanding customer service as per Company standards, processing lay-a-ways,

returns and sales quickly, accurately and efficiently, handling cash register operations and safeguarding

company assets. Positively demonstrate the company's Core Values by developing trust and respect among

peers and management, working in teams and partnering with others through collaborative work ethics, and

driving results by placing a high priority on detail and accuracy to successfully complete all tasks. Responsible

for ensuring markdowns are processed according to company policies and in a timely fashion, ensuring

merchandise is properly priced, run markdown reports, provide outstanding customer service to our customers,

drive the sales and profitability of the department, and safeguard company assets.

Processor

NIKE - Memphis, TN - February 2015 to September 2015

Maintained computerized scale system by keeping units operational and current with formulations; monitored

and verified records. Maintained factory processes and procedures to standard by using statistical methods for monitoring and charting; notified production supervisor of noncompliance. Released materials by evaluating all

results and visual inspection methods; determined status of non-shippable or usable material. Maintained quality service by following organization standards. Maintained stock of forms and spare parts by verifying

inventory of items; notified laboratory manager when items were needed. Maintained a safe and healthy work

environment by following organization standards and legal regulations. Maintained technical knowledge by

attending educational workshops; reviewed publications. Contributed to team effort by accomplishing related

results as needed.

Server

Pizza Hut - Pontotoc, MS - July 2012 to March 2013,Prepared several different written or verbal orders simultaneously and processed payments and responded

appropriately to guest concerns. Maintained a neat, well-groomed appearance including

impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Closely followed

standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.

Communicated clearly and positively with co-workers and management. Took initiative to find extra tasks when

scheduled duties were completed. Cut and packaged pizza into boxes and placed drink orders into carriers.

Performed general maintenance duties, including mopping floors, washing dishes, and wiping counter tops.

EDUCATION

Ashworth College - Norcross, GA

2015 to 2016

Diploma

Horn Lake High School - Horn Lake, MS

May 2009

ADDITIONAL INFORMATION

Skill Highlights

Customer and service-oriented Reading comprehension skills

Cash handling accuracy Written and oral communication skills

Inventory control procedures Energetic self-starter

Loss prevention comprehension Results-oriented

Retail merchandising expertise Professional and mature

Excellent communication skills Reliable and punctual

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