Customer Service Manager
Resume:
Malia Carroll
Orange Park, FL. 32065
Cell Phone:904-***-****
*****.*******@*******.***
Skills:
● Excellent customer service skills
● Energetic personality which inspires others
● Excellent communication and writing skills
● Proficient with computer applications
● Management skills
● Excellent interpersonal skills
● Business management skills
Work Experience :
Securitas, Marlton,New Jersey
2015 2016
Security Officer
● Monitoring and surveillance of building and ground
● Customer service
● Provide vehicle escort services for a communication firm
● Writing and completing various reports, such as, incident reports, daily activity reports and other various reports
.
U.S Security Associates, Woodbury, New Jersey
2014 2015
Security Officer
● Patrol industrial and commercial premises
● Answer alarms and investigate disturbances
● Monitor and authorize entrance and departure of employees and visitors
● Write reports of daily activities and irregularities
● Call police or fire department in the event of an emergency McGough Bus Company, Camden, New Jersey
2014 2014
Bus Aide
● Monitor safety of kids on bus
● Assist the driver on bus route
● Making sure all seat belts work properly
● Help keep up with maintenance and cleanliness
Burlington Coat Factory, Philadelphia, PA 2013 2014 Sales Associate
● Helped organize promotional materials and displays
● Served the customers
● Made sure that all merchandise was distributed and displayed properly
● Cash management
Burger King, Deptford, New Jersey 2012 2013
Shift Manager
● Train and coach production line employees
● Responsible for shift schedule to include: work station assignments and rotation of employees
● Service the customers and handle customers complaints Payless Shoe Source, New Jersey 2006 2010
Assistant Manager
● Experience in meeting sales and cost budgets
● Recruited, developed and trained staff personnel in customer etiquette and customer service
● Ensure my team delivered good customer service
● Met operational expectations by implementing and maintain high retail standards
● Facilitated store merchandising working with outside vendors
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