Customer Service Microsoft Office

Kemberley Hardge

Performance driven mortgage professional . Highly-qualified and enthusiastic with 13 years of mortgage and servicing experience .

Dallas, TX

*********@*****.*** - 214-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Default Remarketing

Ally Financial Services - Lewisville, TX - October 2015 to Present Duties consist of working with dealerships and insurance companies to retrieve funds due to customers defaulting on their auto loan. Processing manuel repossession correspondance to advise customer of all fees and charges applicable to retrieve their vehicle.

Client Relations Liason

American Home Mortgage/Homeward Residential - Coppell, TX - January 2006 to March 2015 Responsibilities

Worked in close collaboration with clients, in facilitating a resolution of multibusiness unit operational issues, trends, matters of escalation process gaps impacting the clients.

l Achieved objective by implementing in coordinating both internal and external communications to clients For escalated issues, such as breach contracts, and assisted in working toward a resolution. Accomplishments

Performance-driven,Excellent communication,Strategic partnerships,Customer service-focused.Courteous demeanor,Team player,Energetic work attitude,

Excellent work ethic,Seasoned in conflict resolution,Employee relations specialist. Loan Specialist

Countrywide Home Loans - Plano, TX - March 2002 to February 2005 Responsibilities

Received and processed telephone inquiries regarding mortgage loan issues. Received and processed inquiries for Bankruptcy and property claim issues. Trained new recruits for front line customs service inquiries. I also handle and processed back end request such as email, and letters from borrowers requesting resolution for their home loan issues.

Accomplishments

I received various awards and accolades for the highest customer satisfaction rating. I also received additional compensation for making the team quota for low talk time and average calls taken every month. I worked overtime and came in on Saturdays when needed.

Skills Used

Microsoft expert, excel spreadsheet, AS400,PC proficient,energetic,team player, EDUCATION

Business Administration,Computer Science

Cedar Valley College, North Lake College - Lancaster, TX 1985 to 1987

SKILLS

Completed training: Microsoft Office training,SQL, Access,V-look up,FISERV,Looking Glass,Outlook,Excell, Blacknight, Real Servicing,Repurchase Intake,Foreclosure, Bankruptcy,Loss Mitigatio,Radar,CIS,LSAMS, AS400,LPS,Customer Sevice,Process Improvement, Training, Pacer,Project Management

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