Operations, Production Supervision, General Manager
Resume:
STEPHANIE GREEN
*** ****** ***** ***** ** TEMPLE, TEXAS, 76504 713-***-**** *****************@*****.***
WORK EXPERIENCE
STEF_A_KNEE, HOUSTON, TX
Writer, Jan 2008 – Dec 2014
Revise written material to meet personal standards and to satisfy needs of clients, publishers, directors, or producers.
Choose subject matter and suitable form to express personal feelings and experiences or ideas, or to narrate stories or events.
Prepare works in appropriate format for publication, and send them to publishers or producers.
Follow appropriate procedures to get copyrights for completed work.
Write fiction or nonfiction prose such as short stories, novels, biographies, articles, descriptive or critical analyses, and essays.
Confer with clients, editors, publishers, or producers to discuss changes or revisions to written material.
Revise written material to meet personal standards and to satisfy needs of clients, publishers, directors, or producers.
Choose subject matter and suitable form to express personal feelings and experiences or ideas, or to narrate stories or events.
Plan project arrangements or outlines, and organize material accordingly.
Prepare works in appropriate format for publication, and send them to publishers or producers.
Follow appropriate procedures to get copyrights for completed work.
Write fiction or nonfiction prose such as short stories, novels, biographies, articles, descriptive or critical analyses, and essays.
Develop factors such as themes, plots, characterizations, psychological analyses, historical environments, action, and dialogue, to create material.
Conduct research to obtain factual information and authentic detail, using sources such as newspaper accounts, diaries, and interviews.
Confer with clients, editors, publishers, or producers to discuss changes or revisions to written material.
NABISCO BRANDS INCORPORATED, HOUSTON, TX
Supervisor/Manager, Oct 1986 – Aug 1990
Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Train workers in proper operational procedures and functions and explain company policies.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Meet with managers or other supervisors to stay informed of changes affecting operations.
Requisition necessary supplies, equipment, or services.
Analyze and record personnel or operational data and write related activity reports.
Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.
Take disciplinary action to address performance problems.
Participate in continuing education to stay abreast of industry trends and developments.
CITY OF HOUSTON, HOUSTON, TX
Secretary, Feb 1977 – May 1979
Answer applicants' questions about benefits and claim procedures.
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
Keep records of assigned cases, and prepare required reports.
Direct or coordinate the supportive services department of a business, agency, or organization.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Hear and resolve complaints from customers or the public.
Direct or coordinate the supportive services department of a business, agency, or organization.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
File and maintain records.
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
Process and prepare memos, correspondence, travel vouchers, or other documents.
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Transmit information or documents to customers, using computer, mail, or facsimile machine.
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
File and maintain records.
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
Schedule appointments and maintain and update appointment calendars.
Analyze data to determine answers to questions from customers or members of the public.
Keep a current record of staff members' whereabouts and availability.
SOUTHWESTERN BELL TELEPHONE, HOUSTON, TX
Secretary/Dispatcher, May 1974 – Dec 1976
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Locate and attach appropriate files to incoming correspondence requiring replies.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
Complete forms in accordance with company procedures.
Make copies of correspondence or other printed material.
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
Compose, type, and distribute meeting notes, routine correspondence, and reports.
Learn to operate new office technologies as they are developed and implemented.
Maintain scheduling and event calendars.
Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
Schedule and confirm appointments for clients, customers, or supervisors.
Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
Provide services to customers, such as order placement or account information.
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Collect and disburse funds from cash accounts, and keep records of collections and disbursements.
Receive or prepare work orders.
Establish work procedures or schedules and keep track of the daily work of clerical staff.
Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Prepare daily work and run schedules.
Advise personnel about traffic problems, such as construction areas, accidents, congestion, weather conditions, or other hazards.
Arrange for necessary repairs to restore service and schedules.
Oversee all communications within specifically assigned territories.
Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
Relay or route written or verbal messages.
Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
Record messages, suggesting rewording for clarity or conciseness.
Stamp messages with time and date and file them appropriately.
EDUCATION
UNIVERSITY OF PHOENIX, PHOENIX, AR
General Psychology M.S. Candidate, Expected graduation, Oct 2016
UNIVERSITY OF HOUSTON, HOUSTON, TX
B. S, Mechanical/Manufacturing Technology, May 1986
ADDITIONAL SKILLS
Creative writing "Twisted Realities," Let the people choose (2014). Xlibris Publishing
Ward Librarian at Church of Jesus Christ of Latter Day Saints
Designing and making clothing for women and teenage girls
Owning and operating my own businesses as Chief CEO
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