ELIZABETH G. ZAVALA

317-***-**** acwn8m@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A goal-oriented and committed professional administrative assistant with extensive experience in lending, imaging, customer service, data entry, paid-off documentation, quality reviews, exceptions clearing, telecommunications, filing, typing, and all aspects of administrative assistance. Additional background in security patches, data back-ups and restores, as well as applications loading. A dedicated, hard-working person who gets along well with others. Speaks Spanish & English fluently, applying bilingual skills to positively impact our growing Hispanic community.

. The following are key computer and administrative, banking qualifications:

- Knowledge of Computer Programming Software

- Excel 2010

- Cobol

- PowerPoint 2010

- Visual Basic 6.0

- Word 2010

- SQL

-Data Backup

- PC Repair

-Installation of Novell 3.2

- Web Base Design with Dream Weaver

-Security Patches

- Windows Troubleshooting

-Access 2010

- Knowledge and Entry of Collateral knowledge of AFS, SIMS and CLF Systems

EXPERIENCE:

IVY TECH COMMUNITY COLLEGE

TRIO-Administrative Assistant

2006-2009

Function assist the TRIO director, Access database maintenance, and backup. Sensitive data entry, provide, and assist in customer service. Sets and confirms student appointments. Assist with government annual performance report. Created the Administrative Assistant manual.

NATIONAL CITY BANK, Indianapolis, Indiana

Loan Specialist

1998-2005

Function Imaged collateral documents. Provided and assisted in customer service. Entered collateral information on AFS system. Followed and researched paid-off document procedures and archived paid-off documents. Performed quality reviews on UCC and cleared exceptions on CLF (Front End program).

Researched collateral documents, answered telephones and faxed internal and external requests. Filed collateral documents, stuffed envelopes and photocopied documents.

INITIATEK, CHICAGO, ILLINOIS

Deployment Technician

2004 (concurrent)

Function Installed security patches. Performed client data back-ups and restores. Exchanged or imaged retained desktops and laptops. Custom loaded up to 15 client applications, including Lotus Notes, XP, 2000, Novel Client 3.2.

EDUCATION

IUPUI STATE COLLEGE, Indianapolis, Indiana

Bachelors in Computer Information Systems, 2007

IVY TECH COMMUNITY COLLEGE, Indianapolis, Indiana

Associate in Computer Information System, 2003

Minor: Computer Programming and PC Support Administration

ADDITIONAL TRAINING

Professional Career Institute, Indianapolis, Indiana, Certificate in Medical and Dental Administration, 2005

Walker Career Center, Indianapolis, Indiana, Certificate in Dental Assisting, 2010

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