Customer Service Sales

CASSUNDRA GILLISON

**** ***** ********* **., ******, OH 44321 330-***-**** *****@****.******.***

PROFESSIONAL SUMMARY

I am an enthusiastic customer service professional with five years of experience. I am extremely customer-focused. I have a solid understanding of the dynamics of the retail apparel industry. I am an energetic and reliable person with an extensive track record in demanding sales and in account management. Being a personable and a responsible cashier for the past five years in retail and customer service is extremely important to me. I am a solid team player with an upbeat and positive attitude.

CORE QUALIFICATIONS

RESULTS- ORIENTED

CLIENT-FOCUSED

QUICK LEARNER

COURTEOUS DEMEANOR

ENGERGETIC WORK ATTITUDE

STRONG ORGANIZATIONAL SKILLS

ACTIVE LISTENING SKILLS

SEASONSED IN CONFLICT MANAGEMENT

SHARP PROBLEM SOLVER

TELEPHONE INQUIRIES SPECIALIST

CUSTOMER SERVICE EXPERT

EXPERIENCE

08/2015 to Current

09/2014 to 06/2015

Order Management Specialist

Order Management Specialist with InnoSource at Goodyear Tire and Rubber

-Manage all communication with all sales department order and process all customer orders and shipment of products and ensure optimal practices for all processes

-Monitor and process all returns according to financial requirements and ensure compliance

-Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow

Group Life Supervisor

Safe Landing Youth Shelter-Shelter Care Inc.

A group life supervisor is responsible for the following minimum duties:

Planning and implementing daily program activities.

Coordinating activities of assistant group supervisors and aides.

Assisting the director with designated activities.

04/2014

Safe Landing Shelter Care, Akron, Ohio

Helped with youth outreach

Planned educational programs

Case work

Grant writing

07/2011

Summit County Prosecutor’s Office, Akron, Ohio

Viewed court cases.

Logged jail calls.

06/2010 to Current

Perishable Clerk

Giant Eagle, Cuyahoga Falls, Ohio

Clean and sanitize work areas, equipment, utensils, dishes, or silverware.

Store food in designated containers and storage areas to prevent spoilage.

Prepare a variety of foods, such as meats, vegetables, desserts, according to customers' orders or supervisors' instructions, following approved procedures.

Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.

Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.

Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.

05/2009 to 12/20010

Server

Steak ‘n’ Shake, Akron, Ohio

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

Collect payments from customers.

Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

Present menus to patrons and answer questions about menu items, making recommendations upon request.

Clean tables or counters after patrons have finished dining.

EDUCATION

Spring 2014

Bachelor of Arts: Political Science

The University of Akron, Akron, OH

GPA:3.4 Dean’s List: 4 semesters

Fall 2011

Associates: Criminal Justice Technology

The University of Akron, Akron, OH

GPA: 3.5 Dean’s List 5 semesters

Relevant Coursework: Criminal Investigation, Principles of Criminal Law, Evidence & Criminal Legal Process, Challenges of Police Work & The Judicial Process

Skills

Multi-tasking, Strong public speaker, Cash handling, Professional and friendly, Careful and active listener, cooking, educational programs, Grant writing, Law, Legal, director, Police, supervisor, tables

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