Management Project

ADHIL K PMP®

+1-727-***-**** **********@*****.*** 14753, Naimisha Loop, Spring Hill, Fl – 34609

Associate Director – Technical Delivery

Program Management Client Engagement Technical Delivery

A motivated and results oriented executive with 16+ years of multinational experience in the ICT industry. Possessing excellent project, program & client management abilities with strong leadership skills. Proven track record in delivering complex solutions of 20M+ USD value (includes Big Data & Data Offload) for clients including top 15 Mobile Operators.

Demonstrated high adaptability to new environments, organizational dynamics, and have driven change, lead business improvement initiatives, and built multinational efficient teams (40+ members). Key responsibilities include revenue generation (15+ Million USD), OPEX reductions, Margins & CSAT assurance and contributing towards acquisition.

Area of Specialization

Project Delivery Management Client Engagement Program Management Revenue & Milestones

Process Improvements Partner & Vendor Management Validation & QA People Management

Domain Expertise

Mobile Data Offload, Security Gateway, Charging, Femto, Telecom Big Data, Roaming Solutions, LTE, DIAMETER

OSS / BSS, UMTS, IWLAN, GPRS, GSM, SS7, VAS, Wi Fi, AAA, DMC, EIR, SMSC, IMS, EAP SIM, ISDN, PoC

Customer Experience

Asia Pacific – NTT DoCoMo, China Mobile, China Unicom, Starhub, SingTel, Maxis, Telstra, Optus, Telkomsel, Axiata

Middle East & North Africa – MTN, Etisalat, Du, STC, Mobily, Zain, Ooredoo, Viva, Vodafone, Batelco, INWI

Americas – AT&T, Verizon, T-Mobile, Telefonica, Wind Canada

Europe – Orange, Ameex, Telefonica

PROFESSIONAL EXPERIENCE

MOBILEUM, Apr 2016 – Present

Telecom Big Data Analytics Company; 600+ customers.

Associate Director (Technical Delivery) – Program & Delivery Management

Responsible for professional services with ownership of generating over 15+ Million USD annual revenue and delivery of turnkey projects by ensuring customer satisfaction for several Tier-1 operators including Etisalat, Ooredoo, Orange & Zain.

Key Accomplishments

Managing end to end delivery of around 25 projects at any given point of time for over 15 customers.

Responsibility of recognizing 15+ Million USD revenue, & leading a delivery team spread across multiple countries.

GEMALTO, Dubai, UAE, Nov 2014 – Apr 2016

World leader in digital security; 2.5 billion Euros revenue; 14000 employees (116 nationalities); 46 countries worldwide.

World Wide Project Manager, Gemalto Global Services

Project delivery in compliance with agreed upon scope by ensuring customer satisfaction, committed timelines, committed quality, project profitability and organization growth. Managing international projects with remote stakeholders. Leading long term projects with high level of complexity and risks with important business impact.

Products

Device Management Center (DMC), SMSC, EIR, Appliance & Welcome SMS & Bon Voyage.

Key Accomplishments

Awarded “BEST SOLUTION DELIVERED” for the best project in H2 2015 voted across Gemalto worldwide.

Received highest CSAT ratings (5/5) for all the projects delivered, and customer appreciation, contributing to bring more business opportunities from the same customers.

Managed successfully one of top 15 projects (multimillion USD value), under direct visibility of management.

Responsible for ensuring high margins, healthy financials & customer satisfaction.

One of the core team members responsible for delivering innovative solutions (Appliance based).

Delivered successfully several complex projects (includes 5M+ USD value project) for demanding customers including Telkomsel in APAC, MTN Zambia and MTN CI in Africa, Ameex in Europe and Wind in Americas.

MOBILEUM (ROAMWARE), Bangalore, India, Apr 2011 – October 2014

Telecom Big Data Analytics Company; Global Leader in Mobile Operator Service Solutions; 500 customers.

Senior Manager (Technical Delivery) – Program & Project Management - Asia Pacific

Complete ownership of delivery and program management of products implementation in the entire Asia Pacific region and generate over 1M USD revenue every quarter. Managing projects for several Tier-1 operators including NTT DoCoMo, China Mobile & Telstra. Successfully completed several regulatory projects (ACMA, IDA, etc.).

Products

LTE, Telecom & VAS products like Steering, CDR, Data Monitoring / control, GLR etc., Big Data & Analytics

Key Accomplishments

With direct reporting to VP and to the CEO at 2nd level, have exceeded the management expectations by generating over 2M USD revenue every quarter with contribution towards margins & business development.

As a Head of Delivery for Asia Pacific, ownership of managing delivery of around 25-30 projects for more than 25 customers, involving team of 4 Project Managers / Delivery Managers and 10 Implementation Engineers

Cross functional team interfacing to resolve dependencies, project scope and change requests that requires interaction with Engineering, Product Management, PMO, Quality & Release, Presales, Sales, SCM & Billing.

Drive key project activities like technical feasibility, deployment strategy, effort estimation, root cause analysis, people management, onsite engagements etc. that determine the success of the projects and the company

RUCKUS WIRELESS (IntelliNet Technologies), Bangalore, India, Oct 2007 – Apr 2011

Program Manager, Pre Sales, Post Sales & Validation / QA

Delivery & QA Management of IWLAN / Data Offload products, Charging systems, Security gateway and Femto

Key Accomplishments

Managed several technology trials, proof of concepts, technical audits, deliveries and deployments successfully for several Tier-1 carriers across the globe, and contributed significantly towards acquisition of startup

KODIAK NETWORKS, Bangalore, India, Jan 2005 – May 2007

Software Specialist, Validation and QA of VAS

Deployment & Validation of Value Added Services (VAS) like Push To Talk, Instant Voice Messaging, Presence Over IP (POIP), VLAN, Presence & Group Management and Push to Talk Over Cellular (POC) as per OMA.

ARICENT, Chennai, India, Nov 2003 – Dec 2004

Design Engineer

Protocol stack implementation of UMTS RRC based on 3gpp specification 25.331 and V5.2 ISDN.

VODAFONE (BPL CELLULAR LTD), Coimbatore, India, Jun 2000 – Nov 2003

Senior Engineer

Installation, Commissioning, Integration and O&M of GSM live network elements.

EDUCATION

Birla Institute of Technology & Science (BITS), Master of Science (MS), Pilani, India, 2002-2004

Bharathiar University, Bachelor of Engineering in Electronics & Communications, Coimbatore, India, 1996-2000

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