Customer Service Manager

Sandra E. Manuel

**** ******** **., ***. #**** • Houston, Texas 77004-8627

281-***-**** • **************@*****.***

Objective

Customer service-oriented individual seeking to obtain a position, with a growing company, where experience, creativity and ability to lead will provide meaningful work experience for future growth.

Work History

Office Assistant (Volunteer), Advocate Legal Center – Houston, Texas 07/2016 – present

Greet customers entering the establishment; answer telephones, direct calls, and take messages.

Schedule and confirm appointments; Perform data entry of information to maintain updated database systems

Complete forms in accordance with company procedures; compile, copy, sort, and file records of office activities.

Receive, sort and route incoming and outgoing mail or correspondence.

Assist with organizing activities and serving lunch to senior citizens

Provider, Patient Recovery – Houston, Texas 10/2014 – 10/2015

Answered patients' call signals; collect specimens of urine, feces, and sputum.

Observed patients' conditions, recording food and liquid intake/output and vital signs; report changes.

Provided patients with help walking, exercising, and moving in and out of bed.

Bathed, groomed, shaved, and dressed patients to prepare them for treatment or examination.

Transported and escorted patients to locations in and outside the home, using a wheelchair when needed.

Planned, purchased, prepared, and served meals to patients, according to prescribed diets.

Fed patients who are unable to feed themselves, using a gastric feeding tube when necessary.

Manager, Jack in the Box – Houston, Texas 03/2014 – 04/2015

Monitored daily work procedures in order to ensure quality standards and service; resolved customer complaints regarding service.

Compiled and balanced cash receipts at the end of the day or shift.

Trained workers in food preparation, service, sanitation, and safety procedures.

Analyzed operational problems; established procedures to alleviate these problems.

Assisted subordinates in the preparation and serving of orders to meet quality assurance standards

Team Leader, Jack in the Box – Houston, Texas 03/2013 – 11/2013

Counted and closed out registers after employee shifts; trained new employees and delegated duties

Greeted customers and received orders for menu items, making suggestions as needed.

Itemized purchases; accepted payment and provide receipts with change.

Notified kitchen personnel of shortages or special orders.

Selected food items from serving areas and placed them on serving trays, or in takeout bags.

Prepared and served hot and cold beverages, using drink-dispensing machines.

Cleaned and organized eating, service, and kitchen areas; replenished condiments at serving stations.

Stocked shelves; assisted with the preparation and sale of side items and desserts, as needed.

Swept, mopped, and scrubbed floors and windows; gathered and emptied trash.

Manager, McDonalds Restaurant – Houston, Texas 09/2011 – 04/2013

Monitored daily work procedures in order to ensure quality standards and service; resolved customer complaints regarding service.

Compiled and balanced cash receipts at the end of the day or shift.

Trained workers in food preparation, service, sanitation, and safety procedures.

Analyzed operational problems; established procedures to alleviate these problems.

Assisted subordinates in the preparation and serving of orders to meet quality assurance standards

Education and Certifications

GED Exam Preparation Training, Houston Community College – Houston, Texas

Forklift Operator Certification, Houston Community College – Houston, Texas

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