Customer Service Representative, certified phlebotomist, distribution

Courtney Marie Hoyle

*** *** ** ** ****: 828-***-****

Hickory, NC 28602 ****************@*****.***

Professional Summary

Enthusiastic Phlebotomist with excellent people skills and dedicated work ethic. Demonstrated phlebotomy procedure

competency.

Experience

Certified phlebotomist/distribution technician, 10/2012 Current

Community Blood Center of the Carolinas Hickory, NC

2217 Hwy 70 NE 828-***-****

Achieved departmental goals and objectives by instituting new processes and standards for donor care.

Cleaned and sterilized instruments and disposed of contaminated supplies.

Organized, updated and maintained donor donation histories.

Recorded donors medical history, vital statistics and donation records.

Escorted donor to screening rooms to evaluate applicable donor criteria.

Educated donors with possible side effects and proper precautions.

Monitored donors for possible reactions to the donation process and documented as needed.

Ensured FDA and cSOP compliance.

Performed lab tests to receive proper platelet counts for platelet donors.

Dependable and open availability.

Security Officer, 02/2012 10/2012

Allied Barton Security Hickory, NC

2801 Yorkmont Rd #350, Charlotte, NC 28208 704-***-****

Patrolled the facility and served as a general security presence and visible deterrent to crime and rule

infractions.

Reported all incident, accidents and medical emergencies to law enforcement.

Patrolled premises to prevent and detect signs of intrusion.

Ensured security of doors, windows and gates.

Checked passes and credentials of persons seeking to enter the building.

Worked on Convergys site in Hickory NC.

Customer Service Specialist, 10 key Data Entry, 06/2011 02/2012

Kangaroo Express Hickory, NC

305 Gregson Dr, Cary, NC 27511 919-***-****

Assessed customer needs and responded to questions.

Unpacked and restocked new incoming products.

Operated cash register with proficiency.

Open availability.

Customer Service Representative, Resolution Specialist, Nesting Coach, 10/2008 06/2011

Convergys Hickory, NC

1507 7th St SE, Hickory, NC 28602 828-***-****

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of

customer service call script within specified time frames.

Developed effective relationships with all call center departments through clear communication.

Provided cross training to new staff members.

Trained staff on how to improve customer interactions.

Morganton

NC

Education

2011 Western Piedmont Community College

Certified Phlebotomy/Laboratory Technician Assistant

1996 Fred T. Foard High School Newton, NC, USA

High School Diploma

Certifications

Certification in Phlebotomy and Laboratory Assistant

Certified in CPR

References

Available upon request

Contact this candidate