Project Manager Microsoft Office

**** ******** ****

Trenton, KY *****

270-***-**** *.*.******.****@*****.***

Melissa J. Peters

Business Skills

Team Builder, Mentor/Trainer, Positive Attitude, Communicator, Reliable, Trustworthy, Metrics

Experience

1986–2013 The Nielsen Company Oldsmar, FL

Test Project Manager

Identify and get severity one issues resolved in the Testing and Validation process.

Project portfolio and document management for 26 projects

Quality Assurance Manager for 26 products delivering multiple projects per month with limited Business Requirements received.

Supervised, trained and assigned tasks to both onshore and offshore (India offices) resources for 10+ years

Followed SDLC and Business Process Improvement processes for all products

ITIL Certified

Responsible for Risk Analyses and Project Timelines

Responsible for creating or reviewing the Test Strategy documents for 26 products

Responsible for meeting project requirements and timelines

Proficient in most Microsoft Office products (WORD, EXCEL, Project, Visio, PowerPoint, some ACCESS)

Proficient in Quality Center 10 for documenting test cases, results and defects and providing metrics

28+ years experience using IBM mainframe and MVS JCL for processing as well as testing and data verification

Data analysis and verification and training others on same

Preformed preliminary audits on all applications to verify all processes and documentation were completed to E&Y audit standards

Liaison between E&Y and Nielsen T&V (testing and validation) and Engineering teams

Have experience in communicating with team, other teams, and all levels of management

Good negotiation skills with various types of jobs and personalities

Detail oriented

My management style is to work as a team with the groups I have supervised.

Lead SQA Coordinator

QA software for 8 developers for multiple systems

Data analysis, reporting

Developed and instituted a process to effectively communicate between QA (myself) and IT developers for each system to allow for successful scheduling and completion of the projects.

Project Director

Supervised 16 resources performing custom data analyses and reporting

Performed administrative functions as a supervisor including performance reviews

Education

1984 Murray State University Murray, KY

B.A., Business Administration and Computer Information Systems

GPA 3.2

Employment History

History

1986 - 2013 Nielsen Media Research / The Nielsen Company, Oldsmar, FL

1984 - 1986 Credit Life Insurance, Springfield, OH

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