Customer Service Information

RUBY ASTORGA

#*** *** ******* ***. *********** Subd,

Cupang Antipolo City Philippines 1870

Cell # +63-094*-*******

WORK EXPERIENCE:

Message Handling Specialist

EasyCall Communication Inc. Philippines (1996-2004)

418 Arayat Street Mandaluyong City

Job Description:

Prompt using the standard answering procedure.

Observe courtesy and politeness in answering the calls.

Edit to generally acceptable message construction.

Provide efficient and effective customer service relation.

Call Center Agent

EasyCall Communication Inc. Philippines (1996-2004)

418 Arayat Street Mandaluyong City

Job Description:

Obtains client information by answering telephone calls; interviewing clients; verifying information.

Determines eligibility by comparing client information to requirements.

Establishes policies by entering client information; confirming pricing.

Informs clients by explaining procedures; answering questions; providing information.

Maintains communication equipment by reporting problems.

Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Accomplishes sales and organization mission by completing related results as needed.

Revenue Management Services Specialist

(Revenue Management Services – Kaye Liwanag)

InterContinental Hotels Group IHG (2007 – up to present)

28th and 29th Floors RCBC Plaza

6819 Ayala Avenue Cor Gil Puyat Avenue

Makati City, Philippines 1200

Job Description:

Provide extensive and immediate support by generating and analyzing reports

Provide support for EMEA HPS Directors in the following areas:

Data gathering of Hotel Statistics

Research and analysis of statistical data from hotels

Spotting of errors and trends on critical figures & information of the reports

Accomplish special Ad Hoc Projects as requested by the HPS Directors

EDUCATIONAL BACKGROUND

Graduated Bachelor’s Degree in Political Economy

Polytechnic University of the Philippines, Sta. Mesa Manila (1993-1998)

SKILLS:

Knowledge in MS Office (Windows, Excel, Power Point)

PERSONAL BACKGROUND

Birthdate : September 23, 1976

Birthplace : Caloocan City Philippines

Citizenship : Filipino

Civil Status : Married with 2 children

Weight : 160 lbs

Height : 5’0 feet tall

Religion : Baptist

CHARACTER REFERENCE:

Available upon request.

Contact this candidate